This article analyzes the concept of the Invisible Web and its implication for academic librarianship. It offers a guide to tools that can be used to mine the Invisible Web and discusses the benefits of using the Invisible Web to promote interest in library services. In addition, the article includes an expanded definition, a literature review,…

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

The increasingly famous "Long Tail" is essentially a modernized version of the 80/20 rule, something with which most have at least a passing familiarity. The rule (credited to Vilfredo Pareto, a 19th-century philosopher) hypothesized, for example, that 80 percent of the property in Italy was owned by 20 percent of its citizens. That rule is now…

Fans of mobile devices are everywhere, and they are using their PDAs, smart phones, and mobile phones to access Web-based content. Chances are that they are trying to access your library's Web site or find library-based content for their devices. In this article, the author presents some tips on how to serve those who wants to grab some fast info…

RSS or Real Simple Syndication is a technology that allows an information user to subscribe to "feeds" or streams of information from any number of content producers, including traditional media outlets and blogs, all for free. With RSS, one can connect to more information in less time, thus keeping track of news, ideas, and conversations almost…

Electronic resources are more prominent than ever in library collections, yet they resist easy management. A range of tools and cooperative efforts are emerging to improve the management and evaluation of electronic resources. Initiatives are underway to standardize and automate the harvesting of usage statistics and e-journal title and holdings…

Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…

In 2005, the University of Texas (UT) at Austin made some surprising national headlines when it removed the book collection from its undergraduate library. Behind the sensational headlines, the move was in fact more "life-as-usual" than "radical change." In today's academic libraries, technology is constantly redefining library…

In the FY2007 and FY2008 Budgets, the President recommended that the National Commission on Libraries and Information Sciences (NCLIS) be consolidated with the Institute of Museum and Library Services (IMLS). In FY2007, while waiting for Congressional action on the proposal in the President's FY2008 Budget, the Commission recognized the need to…

"ARL Statistics 2005-06" is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries and 10 are public, governmental, and nonprofit research libraries. Data reported by libraries…

In accordance with the recent philosophy of quality in higher education embraced by European institutions, a checklist for the qualitative evaluation of service charters in academic libraries is proposed. The checklist is based on the existing literature on the topic, not only the large number of research papers on quality issues in general, but…

As Gail Bush reports, "each section of this monograph includes articles that invite the reader to explore his or her own response to the authors' messages... The purpose here is not to set in stone principles and practices to be followed blindly but to present a disposition toward intellectual behaviors that seriously consider our responsibilities…

"Urban Teens in the Library" is the perfect solution for the concerns and uncertainty many librarians face when supporting this group of patrons and students. From a team of experts who have researched the information habits and preferences of urban teens to build better and more effective school and public library programs, this book will show…

Comprehensive, easy to use, and overflowing with fresh ideas, "Preschool Favorites" has everything needed to create storytimes: just add the kids! Each of the 35 fun themes includes a wealth of book suggestions, fingerplays (the "glue" that holds storytime together!), short poems, flannelboard stories (complete with patterns), music suggestions…