Service transformation is an increasingly common pursuit in the higher education sector, with university strategic plans frequently featuring a "service excellence" objective and the adoption of leaner and more sustainable service models. Previous studies agree that service excellence is intentional not incidental, and systematic not…

Drawn from a compendium of multiple cases, this single-subject qualitative study offers a nuanced depiction of the ways school principals advocate for social justice through teacher hiring. The hiring experiences of one Hispanic female high school principal was used to explore: (a) the principal's approach to school personnel administration to…

Academic institution structure is both hierarchical and committee-based. It is hierarchical in the Administration including staff, similar to business corporations. It is committee-based for the Faculty body in a fashion similar to US Congress. It can exploit the best of both models for better governance and rightfully democratic decisions. The…

Relevance of the researched problem is caused by the fact that today there is a requirement for a unique, generalized, theoretically and methodically elaborated budgeting mechanism disaggregating the aims of strategic level to the level of structural units of the company. The aim of article is to develop methodical provisions and practical…

In this chapter, the authors decenter soulless curricular and administrative practices in collegiate settings and re-conceptualize justice work through faith as a labor of love.

Improving school climate takes time and commitment from a variety of people in a variety of roles. This document outlines key action steps that district leaders--including superintendents, assistant superintendents, directors of student support services, or others--can take to support school climate improvements. Key action steps are provided for…

In these uncertain times, it is essential when dealing with student activism that faculty and staff base their actions on foundational assumptions and beliefs representing best professional practice that serve the multiple purposes of higher education. To set a context for his arguments, the author draws on a recent example from the field. The…

As a growing entity within higher education organizational structures, enrollment managers (EMs) are primarily tasked with projecting, recruiting, and retaining the student population of their campuses. Enrollment managers are expected by institutional presidents as well as through industry standards to make data-driven planning decisions to reach…

Race and gender disparities in school discipline and associated harms have been well documented for decades. Suspension from school can reduce instructional time and impede academic progress for students who may already be lagging in their achievement. This chapter offers a research-based framework for increasing equity in school discipline. The…

What evidence supports the call for discipline reform? How might alternative strategies affect students and schools? In this article, the authors describe the critiques of exclusionary discipline and then examine the research base on which discipline policy reform rests. They also describe the alternative approaches that are gaining traction in…

As the research literature on principals leading school turnaround grows, determining whether or not real differences between good, even effective, principals and turnaround principals becomes increasingly important. Recent federal government policy and investment established turnaround models that emphasize the role of the school principal,…

In this paper we review current practices for developing and promoting academic leadership in universities. We consider the forms of leadership that are appropriate for academic organisations, while exploring the types of leadership favoured by recruitment and promotion committees. Using the Australian higher education context as a case study, we…

This article describes how the Dutch Department of Education incorporates New Public Management (NPM) principles in educational policy, and whether conflicts of interest between the Department and schools cause deviations from NPM. We reviewed policy documents and performed secondary analyses on school data. Educational policy focuses on output…

The institutionalisation of the United Nations Principles for Responsible Management Education (PRME) in business schools involves a normatively challenging change project. Drawing on the institutional work and emotional labour literatures, this paper reports on the findings of a qualitative study into the emotional labour that underpins the…

Covey (1990) suggested that to achieve success in leadership, one must identify core values and principles and ensure that managerial and organizational systems are aligned with these values and principles. These values explained by Covey in principle-centered leadership are built upon the foundation principles of trustworthiness at the personal…