This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none…

Benchmarking information technology services has become a vital activity for colleges and universities. The COSTS Project (http://www.costsproject.org/) is an ongoing quantitative effort to benchmark the costs of providing IT services in higher education; the project helps institutions understand their IT budgets and staffing relative to peer…

A long-standing accountability system in Tennessee is now subject to change.

This article is based on a research project completed in 2000 which examined the processes involved in target-setting in primary schools and its relationship to school improvement. It seeks to identify the stages of the process and to describe a range of teaching staff involvement in its management. The findings indicate that in general schools…

The SCOTLANG-based research project on modern languages benchmarking in the post-compulsory sector investigated aspects of the highly sensitive and politicised issue of benchmark standards in modern languages. This article looks at the results of focus-group discussions held with higher education practitioners in Scotland at a time when the…

How well are adult and community learning providers doing when it comes to ensuring equality of opportunity (EO) and valuing diversity? Many are in transition from a defensive position of emphasising legal compliance towards making respect for diversity intrinsic to their strategic aims, plans and actions, according to the February edition of…

Traditional IB programs have received mixed reviews from the corporate world. With this in mind, the Suffolk GMBA was benchmarked against the leading international business programs. The Suffolk GMBA was designed to be different and to ascertain the global environment in which business operates. A unique feature of the GMBA curriculum detailed in…

As a matter of survival, we need to educate current and future generations to live sustainably. We need to ensure that future generations have access to quality environmental education. This paper provides guidelines for educators and managers to use to better understand and manage the learning environment in which environmental education,…

Teachers are under scrutiny as never before. Politicians, parents and pupils invest a great deal of capital in teachers' ability to deliver the goods, notably in terms of national test results. In this essay I challenge the view that a teacher's role and value should be defined solely with respect to measurable outcomes, and argue that the…

To review and analyze the scope of practice of health promotion services and draft standards of quality indicators for higher education communities, the American College Health Association (ACHA) initiated a Task Force on Health Promotion in Higher Education in May 1996. Members of the task force developed a National Survey on Health Promotion and…

Much of the psychosocial morbidity experienced by cancer patients goes undetected and therefore untreated. This paper describes infrastructure to routinely screen patients for psychosocial problems and provide targeted intervention in the cancer care setting. Cancer patients will complete a psychosocial screening survey via touchscreen computer at…

The no child left be act of 2001 (NCLB) emphasizes educational accountability for all students. Twenty-eight states have policies to aggregate student participation and proficiency data for schools for the deaf in NCLB reports. The remaining states account for these students in other ways: referring student data to "sending" schools and…

Beginning with the 2000 and 2001 National Assessment of Educational Progress (NAEP) assessments, the National Center for Education Statistics (NCES) has made technical documentation available on the worldwide web at http://nces.ed.gov/nationsreportcard/tdw/. The web-based documentation is designed to be less dense and more accessible than prior…

This report describes statistical indicators developed by the Council of the Great City Schools and its member districts to measure big-city school performance on a range of operational functions in business, finance, human resources and technology. The report also presents data city-by-city on those indicators. This is the second time that…

The 2004-2005 school year was the third year that states were required to report on the performance of students with disabilities on standards-based assessments, and the last year before states were required to test in all grades 3 through 8, and once between grades 10 and 12. This report marks the ninth in a line of National Center on Educational…