Describes the functions of citizens advice bureaus in Victoria and discusses the results of a study that examined types of problems users presented, other information sources users contacted, and types of assistance sought and preferred by users. The effects of socioeconomic status on these factors is also discussed. (CLB)

Discusses the public library's role as an information provider for local government, and presents the results of a survey of specific information needs of local government planners in Victoria. The extent to which their needs are being met is evaluated, and suggestions for improved information services and future research are made. (CLB)

Describes simple, unobtrusive method of determining who uses government publications by analyzing manual check-out circulation data at Arkansas State University. Per capita circulation and cross-tabulation results, analysis by classification number, document circulation and library circulation statistics, and publications that make up more than…

Presents results of a 1984 survey of microcomputer applications, hardware, and software utilization in the libraries of Denmark, Finland, Iceland, Norway, and Sweden. Findings--which are summarized separately for each country as well as for the group--indicate microcomputer uses are neither as sophisticated nor as varied as expected. (MBR)

Describes a study of Eugene, Oregon, secondary school students which was conducted to determine patterns of microcomputer usage at home and at school; microcomputer activities engaged in at home and at school and time spent on each activity; and relationship between home and school use of microcomputers. (MBR)

Although three curriculum-delivery systems which use terminals to download curriculum software from a super microcomputer offer advantages of individualized instruction over several grade levels with individual student progress reports and updated software, the expense of the initial installation makes it difficult for them to compete with…

The U.S. Department of Energy (DOE) software research and development project described explores information seeking behavior of end-user energy experts and develops software offering tutorials on front-end use of DOE/RECON databases and active help in performing online searches. Software development is described and results of prototype testing…

Describes a study of the newly implemented online library catalog system at the Tarrant County Junior College District libraries, conducted to determine how heavily terminals were used and by whom, use of search aids, and user satisfaction. Describes the catalog and study purposes, procedures, and results. Includes recommendations. (CBC)

Investigation of end-user searching at National Library of Medicine reveals that volume of searching is related to convenient placement of terminal; slightly fewer than half of potential searchers search for themselves; practices of pharmacists and pathologists do not differ in important ways; end-user searchers perform simple searches. (86…

College faculty who learned to do online bibliographic searching were surveyed immediately following and one year after training workshops. Information was gathered about user characteristics, their motivation for learning to search, and type of training needed, and conclusions were drawn about need for academic libraries to provide end user…

Detailed analysis of 462 university faculty search request forms identifies similarities and differences among representatives of academic disciplines in their approaches to seeking information online. Search particulars noted include comprehensiveness, scope, language, retrospectiveness, relevant citations, search purpose, funding, clarity, and…

Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…

Suggests typology as initial framework for study of patterns of computer use in the home, along with four sets of independent factors--social status, technical features, sociocultural setting, and personal attributes. This approach integrates patterns of computer utilization with technological, social, and psychological factors to account for…

Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited.…

Assesses results of questionnaire survey of 150 users of National Library of Australia's ERIC Selective Dissemination of Information Services established in 1974. Topics covered include user opinions, communication between service and users, Australian material inclusion, retrospective searches, online searches, other ERIC users, document back-up,…