This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Students' library usage, attitudes, and skills were surveyed three years after they had participated in a university library instruction program. Results of the questionnaire, which was based on the design of a pre-posttest developed to evaluate the program in 1982-83, indicated that most students are using the library on a regular basis. (6…

Provides a profile of Hispanic women's use of inpatient mental health facilities. Presents gender differences for Hispanic and non-Hispanic inpatient admissions regarding age, marital status, and diagnosis. Women, particularly Hispanics, used service less than men; admission rates were higher for men with schizophrenia and alcohol-related…

A study at the Emory University School of Business Administration library compared the effectiveness of faculty members and librarians as book selectors. Effectiveness was measured by comparing selected titles with the Baker list published by the Harvard Business School and with business periodical reviews, and by examining circulation records.…

Describes the Marquette University Interlibrary Loan Log, which is an online log of borrowing and lending requests. Applications of the interlibrary loan data for statistical reporting, management decision making, collection development, online enhancement, and copyright monitoring are discussed. (3 references) (CLB)

Examined characteristics of Black student users (N=51) of university counseling services enrolled at a predominantly White state university. Found that Black women predominated, reporting a high incidence of depression and loneliness, whereas Black men tended to underutilize services. (Author/ABL)

The effects of employer and user images of library and information work on the status of corporate librarians and the use of the library are discussed. Librarians' self image, attitudes toward corporate libraries, and sense of lacking necessary job skills are cited as possible factors. (CLB)

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

A survey of elementary teachers who had participated in inservice programs conducted by the social studies curriculum projects of the late 1960s and early 1970s showed that these projects did have a positive impact on teaching. For example, 60 percent of responding teachers today use a student-centered/process-oriented approach to teaching. (RM)

Results of field study measuring end-user perceptions of sources of information (computer-based, libraries, individuals) suggest that accessibility is multidimensional concept encompassing physical access to source, interface with source, ability to physically retrieve potentially relevant information; and perceptions of accessibility are…

Findings from national survey describing sources that were used to obtain information about mental health topics by individuals in various settings demonstrates: importance of person-to-person communication; differences in sources used and value placed on sources; information-seeking episodes generally involve using multiple sources to obtain…

Summarizes current research on children's use of audio equipment and argues that records, radio, and tapes play an important role in the personal and social lives of many children. Examines issues and promising approaches in the study of listening in children's lives. (PD)

Discusses youth culture and the role of mass media in transmitting popular culture. Reports a survey of Indian college students that shows (1) radio is the most popular music medium and (2) popular music derived from Indian films is preferred to Western music. (PD)

Study comparing statistical use in 99 journals from four subject areas (library and information science [LIS], education, social work, business) found that: LIS produced more articles making no use of statistics; and only in LIS were there more articles using only descriptive techniques than articles using inferential techniques. (17 references)…