Findings from several social science research studies support the view that knowledge is socially constructed and based on the experience and interpretation of events. Results of this study demonstrate that a multimethod approach has greater explanatory power when traditional and contructivist methods are combined. (Author/AEF)

Reports on an innovative use of voice mail to support students studying law through distance education. Advantages include cost effectiveness, minimal isolation, and means for spontaneity. Possible uses include covering developments in dynamic disciplines after cut-off time, extending "shelf-life" of printed materials, and providing…

Examines the Wallace Library Computer Access System at the Rochester Institute of Technology. Sources of 892 interlibrary loan requests processed between January 1 and March 31, 1992, were studied to determine how patrons used this increased access to electronic resources. Information on the source of requests, patrons, materials, and fill rates…

Three articles consider methods of demonstrating the value of library services. The first discusses showing the relevancy of public library services at New England town meetings; the second describes ways in which the Toledo-Lucas County Public Library evaluates user satisfaction; and the third discusses justifying the value of a special library.…

Discusses library use studies that examined library catalog search failures and demonstrates types of online catalog access that can reduce the failures caused by card catalog flaws or by user search errors by half. The use of single keyword, implied Boolean, or derived truncated key retrieval is suggested. (14 references) (LRW)

Presents a model for decision making concerning allocation of academic library materials to various levels of access (e.g., branch or central library open access shelving, compact shelving, depository facility, or interlibrary loan). Variables included in the model are the size of the collection, distribution of use, effects of time on use, and…

Describes study conducted at Memorial University to determine how students were using the Biology Microcomputer Resource Centre. The four main purposes of the survey were to determine (1) level of use of the center; (2) whether students benefited from this use; (3) characteristics of center users; and (4) influence of the instructor on center use.…

Describes the use of transaction log analysis of the online catalog at the University of Nevada, Reno, libraries to help evaluate reasons for unsuccessful user searches. Author, title, and subject searches are examined; problems with Library of Congress subject headings are discussed; and title keyword searching is suggested. (11 references) (LRW)

Discusses semantic communication networks, methods of content analysis, and voice mail as a communication system. A study that examined conceptual distinctions between voice mail answering and voice mail messaging in a large insurance organization is described, and semantic network analysis is compared to traditional content analysis. (28…

Describes a study that assessed social styles (i.e., preferred work environment and preferred use of time) and sustained library use (i.e., amount of work completed in the library) to learn more about the interaction between the library and the user. A significant relationship between social style and library use is reported. (seven references)…

Description of a research study that empirically investigated book index usage behaviors and the extent to which specific print index features affect a user's search for information highlights observable behaviors of a sample of users when consulting different variations of a hard copy book index. (Contains 12 references.) (LRW)

Describes a pilot study to help develop instruments appropriate for a full-scale assessment of the Blacksburg, Virginia, community network. A brief overview of the methods employed in the pilot evaluation is given. The results of focus group interviews, lessons learned, and future plans are presented. The 17-item focus group questionnaire is…

Describes a qualitative study conducted with graduate students at the Ontario Institute for Studies in Education (OISE) to describe patterns of computer-mediated communication (CMC) usage and to explore alternative ways of describing users of communication systems. Patterns of CMC usage are described, and dynamics of online communication are…

Seven articles discuss aspects of transaction log analysis, including introduction and definitions; history and development; components of an ideal logging facility; research methodologies; applications to a variety of library functions; practical and logical limits of the methodology; and future developments needed to enhance successful use of…

Discussion of the use of academic libraries by external users focuses on a study that investigated how libraries deal with local business people as external users. Literature on external access to academic libraries is reviewed, and fee-based information services are considered. (42 references) (LRW)