Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

Discusses the need for libraries not only to recruit, but also to retain, diverse professional staffs. Topics include diversity as a multi-dimensional concept; creating an environment conducive to retention; ensuring equity in regard to promotion, professional development, and success; the tenure process in academic libraries; and mentoring…

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…

The Canadian university library members of two consortial e-journal deals were surveyed t o determine how many of the corresponding print journals had been cancelled as a result of their participation in the online package purchase. The survey indicated that the number of concurrent print subscriptions held by the libraries had notably decreased.…

This document is a compilation of input and output measures and other statistics in reference to Idaho's public libraries, covering the period October 1, 1994 to September 30, 1995. This report includes data gathered by the State Library with the "Public and District Library Annual Statistical Report Form" which reflects all monies…

This report provides a summary of the activities of the South Carolina State Library. The highlight of the year was development and adoption of the "Agenda for Change," a program which makes the Library more responsive to the needs of public libraries. As a result, the Library evaluated its personnel needs and transferred vacant…

This paper is a biographical essay on Vartan Gregorian, appointed president of Carnegie Corporation in 1997. The focus of the research is on Vartan Gregorian's accomplishments as an educator, as provost of the University of Pennsylvania, as director and president of the New York Public Library, and, most recently, as the president of Brown…

In the fall of 1993, the Association of Research Libraries (ARL) Office of Management Services conducted a survey to determine the status of automation activities within preservation departments in member libraries. The survey was sent to 68 ARL libraries that have established preservation departments under the management of a preservation…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1990-91. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organization chart; the goals and mission statement of the South Carolina State Library; a history of the…

The 1989-1990 Library Services and Construction Act (LSCA) program is presented in this report for the South Carolina State Library. The document includes fiscal information and project descriptions for the following LSCA Title I projects: (1) General Administration; (2) Library Interpretation; (3) General Operations; (4) Strengthening the State…

This report addresses alternative means of interconnecting or providing access to the various automated systems within the 17-member North Bay Cooperative Library System (NBC), with emphasis on providing information on the availability of materials for loan, the principal objective of the NBC Telecommunications Project, Year Two. Advantages and…

This Systems and Procedures Exchange Center (SPEC) flyer/kit addresses some of the needs of Association of Research Libraries (ARL) members regarding library building use and the aesthetics and well-being of the materials and people in the building. The kit draws upon documents gathered as part of a 1986 Quick-SPEC survey that dealt with food and…

This report describes 1982 Office of Management Studies (OMS) programs and services, including: (1) the Academic Library Program (ALP); (2) the Information Exchange and Publications Program, which includes the Systems and Procedures Exchange Center (SPEC); (3) the Organizational Training and Staff Development Program; and (4) applied research and…

This self-study was initiated at the Columbia University Libraries (CUL) to establish the foundations and appropriate mechanisms for the future planning, development, and implementation of public services at CUL. Following completion of an inventory and an interim report, which include background data on CUL, Columbia University, research…