Offers an account of how support for user testing at one company, Blue Cross and Blue Shield of Iowa, evolved. (SR)

Describes the testing used by Department of Veteran Affairs Writing Teams to guide and validate document revisions. Presents their goals for document testing, methods of testing, and results of testing. (SR)

Demonstrated that acquiescence response set can inflate estimates of agency awareness in needs assessment studies of elderly. Acquiescence did not appear to inflate estimates of service utilization or service need. Less educated respondents were no more likely to exhibit acquiescence than better educated respondents. Hypothesis that African…

Investigated referral activities of 45 agencies with respect to agency referral patterns and professionals' appraisal of adolescents' health care status. Combined analysis of qualitative and quantitative data provided valuable insight into problems of unmet adolescent health care needs and underutilization of adolescent health care services.…

Reports findings on user avoidance of the help menu. Identifies five characteristics that may make any help-access method attractive to users. Examines dialog-box help, pop-up help for tools, and several other help-access methods. (PA)

Predictors of formal service utilization, waiting list use, and caregiving burden were assessed over a 4-year time period for 305 mothers of an adult child with mental retardation. Predictor variables included: residential status, burden, child behaviors at baseline, child placement; formal service use, co-residence at baseline, waiting list use,…

Oregon State University (OSU) researchers surveyed 3,227 undergraduate students to identify how many students use or do not use the physical and virtual OSU libraries. Most importantly, we wanted to determine the alternatives to the library that students choose for typical library activities, such as studying, research, and research assistance,…

In K-12 classrooms, as well as on the college and university level, the incorporation of digital games has played a vital role in the educational system. While introducing teachers to new fields, these digital games have been designed and implemented for the classroom and have shown positive results at a variety of educational levels. Cases on…

Emerging social writing platforms offer possibilities for language learners to collaborate around joint assignments. One such environment is the wiki, generally hosting two prominent modes of usage, web pages and discussion forums. This study investigates software engineering students' use of a wiki as an integrated tool within the frames of a…

In this paper we will focus on a specific category of Collaborative Virtual Environments that aims to support Collaborative Learning. We call these environments Collaborative Educational Virtual Environments. Our aim is to analyze the evaluation process through the study of relevant bibliography and by doing so reveal the existing research gap…

Students find themselves troubled with understanding concepts and processes involved in different subject areas. Many times they seek assistance but find themselves at a loss. Being aware of support resources and having assistance at one's disposal can eliminate the stress of searching for help. Nevertheless, as in the movies, the question begs to…

This qualitative, multi-case research study examines how leaders use data to inform decisions related to technology use, including how they use enGauge program evaluation data, identifies leadership practices and related contextual factors present in four K-12 public school districts. This research study examines the questions: What are the…

User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

In all educational contexts, technological developments and changes in pedagogical theory mean that any picture of current practice and attitudes must be dynamic. In many countries, the learning outcomes of foreign language courses now include intercultural communicative competence (ICC), although the precise model for teaching ICC varies even…

With so much interest around the use of new media, many people concerned with improving college access are striving to master this emerging set of resources in order to better reach students, who without encouragement, are unlikely to pursue higher education. But, how much do individuals understand about the way low-income, first-generation, and…