This module on task management is intended to help the hospitality manager or supervisor meet all the demands of the position and at the same time keep the customer happy. The material is presented in a self-instructional format in eight sections. At the beginning of each section is a statement of the objectives that will be achieved as a result…

Recent cognitive and historical research as well as the perspectives of workers can challenge the popular myths of literacy and work. It is believed that workers do not possess the necessary literacy skills for current and future jobs. Forecasters specify which groups will dominate the future work force--women, minorities, and immigrants. Since…

Skilled workers are needed in developing countries to facilitate economic development and to respond to a changing economy. Training is often provided by private employers, but governments must continue to play a role to help train workers in companies too small to provide training, and because training benefits society in ways too remote for…

Techniques for teaching students to use a variety of language and communication skills to improve participation and success in cross-cultural situations are outlined. The approach evolved in the context of the Naval Postgraduate School at Monterey, California, in which foreign military officers must learn strategies for effective communication in…

This paper is organized as a dialogue between two female administrators, the superintendent of program and the superintendent of operations, from the Wellington County Board of Education in southwestern Ontario, Canada. After describing Wellington County and the organizational structure of the school board, the superintendents describe the nature…

Focusing on the call for changes in school administration, this document reviews the nature of the educational reform movement in the 1980s before describing four trends that have fueled reform proposals. Trends described include general conditions such as the larger reform debate and the new conceptions of the appropriate organizational structure…

This book presents a comprehensive treatment of the subject of evaluation as applied to literacy programs, covering evaluation theory, planning, and practice. Part I discusses questions of definition, context, objectives, and functions of evaluation and presents descriptions and analyses of evaluation paradigms and models. In Part II, the…

This report provides presentations from a seminar attended by delegates from all the European Community and European Free Trade Association (EFTA) countries to discuss policy planning for education and training. "The European Skill Gap--Introductory Comments" (Abrahamsson, Henriksson) provides an overview of the seminar and topics…

This study examined the effect of the Nicholls State-Youth Opportunities Unlimited (NS-YOU) program on 30 adolescents aged 14 and 15. The NS-YOU summer program was designed by Nicholls State University to address the dropout problem among adolescents from low income families. This program provided remediation, counseling, and job training to 14-…

This manual is designed to assist Peace Corps field workers who have little or no construction experience in helping communities or families to construct one-story buildings. Discussed in a chapter on basic planning and design are site and position; size, shape, and floor plan; and construction materials. The next chapter is a detailed examination…

This manual, developed for training Peace Corps volunteers for service in developing countries, explains the process of agricultural extension and provides practical guidance on carrying out an agricultural extension program. The manual is organized into six chapters. The first chapter explains what agricultural extension is and how it is used in…

Descriptions of several programs of the Shawnee Hills Community Mental Health/Mental Retardation Center, Inc. (Charleston, West Virginia) are presented. Included in this document are: (1) a description of the Shawnee Hills Day Training Center, a cooperative program of Shawnee Hills and several county school boards for severely/profoundly impaired…

The Native Language Reading Approach Program in New York City was designed as an exemplary approach to on-site training of classroom teachers and their assistants in how to help students transfer reading skills from their native language to English. Program components included support services, teacher training, material/curriculum development,…

A subjective assessment of women's organizations and development in Sri Lanka and Thailand produced specific information about the organizations and suggested ways to improve their development capacities. Personal interviews with nearly 100 organization, government, and agency leaders revealed many similarities between the two countries. In both…

This self-instructional module, one of 16 on techniques for coordinating work experience programs, provides preservice and inservice educational materials for teacher-coordinators supervising on-the-job training. The four goals for this module are (1) to understand the background and concepts of cooperative vocational education, (2) to understand…