Compares computer-assisted instruction in an online library tutorial with the traditional classroom approach to bibliographic instruction. Results of pretests and posttests were compared with students who did not participate in instruction and it is suggested that further research is needed in the area of confidence levels and library use.…

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Describes the development of a team-teaching approach to course-integrated bibliographic instruction between a marketing professor and a government documents librarian. A profile of the workshops that each focus on possible real-world scenarios is included, and results of students' evaluations are discussed. (LRW)

Discussion of nontraditional entrepreneurial universities and challenges that they pose to library administrators at more traditional universities highlights experiences at the University of Phoenix (Arizona). Topics addressed include adult learning theories; curriculum development; learning resource services; accreditation issues; fair use;…

This article on networking and resource sharing in Colorado consists of three parts: ACLIN (The Access Colorado Library and Information Network), a statewide public access library network; library resource sharing other than ACLIN; and statewide networking activities that include higher education, elementary and secondary education, libraries, and…

Describes the multilibrary network in Rhode Island which provides electronic access to public information. Highlights include the role of the Department of State Library Services; Internet access issues; a network for elementary and secondary schools that provides access to university and public libraries; a higher education library network; a…

Describes a research project in the social studies curriculum at St. Paul Academy and Summit School (Minnesota) during which students visit a university library. Objectives for student research are: to select a topic, design a thesis statement, locate pertinent primary and secondary resources, and write a well-documented, analytical research…

Reports on a survey of academic libraries that was conducted to supplement findings of cost studies by providing measures of efficiency and effectiveness for cataloging departments based on reported productivity, number of staff, task distribution, and quality measures including backlogs, authority control, and database maintenance. Identifies…

Reports results of a user survey at the University of Washington libraries that measured satisfaction with library services and resources. Discusses differences in use patterns between academic areas; high satisfaction levels; shifts toward remote use and increasing importance of electronic resources, particularly electronic journals; and user…

Discusses the design of academic libraries and suggests that design considerations determine how well a library will be able to fulfill its mission to encourage students to develop the electronic research skills demanded by an information society. Topics include future possibilities; efficient buildings and technology; and good design and…

Presents findings from four studies of the prevalence of multitasking information seeking and searching by Web (via the Excite search engine), information retrieval system (mediated online database searching), and academic library users. Highlights include human information coordinating behavior (HICB); and implications for models of information…

Considers the role of academic librarians in shaping the future of scholarly communication. Highlights include rising costs of serials; the role of faculty, specifically in scientific fields; projects involving digital access to scholarly journals; and the library as publisher, based on experiences at the University of Arizona. (LRW)

Details the three phases the Jack Brause Library Real Estate Periodical Index (New York University) has gone through since it first went to an electronic format. Discusses beginning the electronic database, issues on electronic storage and use, implementing more user-friendly software, and the transition to the Web. (AEF)