Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

During COVID-19, academic library employees pivoted to predominantly remote work. Associate deans, associate university librarians, and equivalent managers at the top 50 Association of Research Libraries (ARL) institutions were interviewed about benefits, challenges, pre-pandemic norms, necessary conditions, and the future of flexible work…

Project-based learning (PBL) allows students to identify and find solutions to real-world problems using inquiry-based learning. While increasingly used in the K-12 classroom, PBL has not had widespread adoption in higher education. With the exception of Correll and Bornstein (2018), very little has been written about using PBL to redesign college…

Despite increasingly diverse classrooms, librarians may teach to the middle without considering the divergent experiences of the actual students in the class. Additionally, the centrality of whiteness in academia and librarianship may contribute to a lack of inclusivity in the library instruction classroom. Culturally responsive teaching (CRT)…

Effective use of information resources by lecturers is one of the determinants of university education outcomes. To function optimally, lecturers utilise digitised information resources in their duties. University libraries are saddled with the responsibility of organising and providing lecturers' needed information resources. This study,…

Academic libraries have long recognised the benefits of integrating information literacy into disciplinary curricula. One model that addresses the common problems of sustainability and scalability of such efforts is the train the trainer model, where academic librarians serve as faculty developers. Improving faculty development efforts requires…

Libraries continue to spearhead initiatives to incentivize instructors to adopt, adapt, and create open educational resources (OER). However, these programs often do not explicitly require educators to preserve the OER they create. Drawing on an analysis of semi-structured interviews with six experts, this article presents considerations for…

Unlike students in traditional Chinese universities using textbooks published in China, students in transnational universities face unresolved issues in the acquisition and distribution of imported English language textbooks. The challenges, which have persisted for over a decade, include delays in delivery caused by international shipment,…

Despite the widespread adoption of streaming video by academic libraries, there has been little discussion about how video content is discovered and accessed through the library catalog as compared to vendor platforms. This article explores the current status of video resources in the library catalog to better understand how users find and access…

This paper discusses the development of a source evaluation assessment, and presents the results of using this instrument in a one-semester information literacy course for journalism students. The assessment was developed using the threshold concept perspective, the "authority is constructed and contextual" frame, and an established…

Improvisation is an effective tool for developing actors' skills. It can also be a powerful and unique means for enhancing customer service skills in the contemporary academic library environment. Interactions between library users and librarians / library staff can often be complicated and require excellent listening and communication skills.…

In the chapter we wrote 10 years ago for "Critical Library Instruction: Theories and Methods" we asked instructors to free themselves from the stifling heritage of positivism that privileged tools and instrumentality above meaning. Drawing on Henry Giroux and Oscar Wilde, we urged our peers to embrace dialogue that respects the…

"Critical Library Instruction: Theories and Methods" dangerously lacked a centering, and critique, of white supremacy, as a structure of domination; we see the continuation of that active avoidance, or a progress approach through liberal or multicultural frameworks that do not precisely identify roots of racialized oppression, in…

If an item is not readily available in an academic library's collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, acquisitions and interlibrary loan (ILL) are exploring a new relationship to improve the users' experience. The question is determining what triggers the decision to borrow…

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…