The recent recession, school budget cuts, and predictions of school libraries' demise because of technology advances put pressure on school librarians to prove the utility, relevance, and value of school libraries to student learning. While national studies document that school libraries increase student achievement, school librarians must…

Do students prefer to use Google instead of the library catalog? Ever wondered why? Google is easier to use and delivers plenty of "good enough" resources to meet their needs. The current generation of online catalogs has two main problems. First, the look and feel of the interface doesn't reflect the conventions adhered to elsewhere on the web,…

Patient activation is a new term for a perennial problem. People know what they need to do for their health: exercise, eat right, and get enough rest--but how are they motivated to actually do these things? This is what patient activation is. From this author's vantage point as a medical librarian, public libraries are well-placed to be part of…

This paper outlines the emerging trends for leadership in the knowledge era. It discusses these within the context of leading, creating and sustaining the performance development cultures that libraries require. The first step is to recognise that we all need to take leadership personally no matter whether we see ourselves as leaders or followers.…

Collection development librarians have long struggled to meet user demands for new titles. Too often, required resources are not purchased, whereas some purchased resources do not circulate. E-books selected through patron-driven plans are a solution but present new challenges for both selectors and catalogers. Radical changes to traditional…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

At most colleges and universities, there are a number of small, nonlibrary collections across campus, such as those found in student centers or academic departments. Historically, at American University, partnership with these collections was done through absorbing them into the main library collection. Recently, however, the Library has seen…

Participatory culture has many mechanisms to support peer-to-peer learning as young people enter interest-driven and friendship-driven networks. In this article, the authors argue that school librarians can help bridge the gap between the excitement of having students experiment with new forms of social learning and new digital-media practices,…

Enrollment of international students in colleges and universities across the United States is growing. The relocation process can be arduous for international students as they face many barriers transitioning to a new environment. With retention as a key component in the success of academic institutions, what resources and services can academic…

The goal of this analysis was to obtain local citation behavior data on undergraduates researching history, political science, and sociology papers. The study found that students cited books and journals even with the availability of web sources; however, usage varied by subject. References to specific websites' domains also varied across subject…

Purpose: This paper aims to examine the experiences of new users of Second Life in order to identify potential barriers and attractors to the expansion of the userbase and therefore the market for in-world information services. Design/methodology/approach: A multi-faceted methodological approach was taken utilising two questionnaires (pre- and…

A survey was done of instructors at two satellite campuses located at a distance from the main campus of the University of Lethbridge in order to ascertain both utilization and awareness of library resources and services. Results were enlightening, indicating that lack of awareness and communication is one of the biggest obstacles for these…

The study is an evaluation of an employability training programme provided by Inverclyde Libraries in West Central Scotland and the role of information literacy within the training programme. Inverclyde is an area with high unemployment and pockets of multiple deprivation. Modern, applicable skills are also lacking. The findings are based on…

In 2005, the authors reviewed citation help in databases and found an error rate of 4.4 errors per citation. This article describes a follow-up study that revealed a modest improvement in the error rate to 3.4 errors per citation, still unacceptably high. The most problematic area was retrieval statements. The authors conclude that librarians…