The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

Electronic reference resources are expanding traditional print reference collections far beyond the walls of the library building. While the library literature has seen a debate rage about the various merits and pitfalls of electronic reference sources, no one disputes they are here to stay. As more of the library content becomes available through…

Texas A&M University has a history of international collaboration, cooperation and global outreach. Texas A&M University at Qatar provides engineering students in the Middle East with an education, and ultimately, a degree comparable to that found on our home campus in College Station. The Texas A&M University Libraries have provided…

It has been a decade since the first aggregator journal packages began to become available at academic and public libraries throughout the United States of America. During these 10 years, the library and information science community has published numerous articles on the pros and cons of this method of delivery and these collections, more than…

Libraries are integrating Web 2.0 services into work practices, positioning themselves in online social environments, and deploying enhanced search and discovery tools. Collections conversely are not progressing to the same degree. Like many public services today, library budgets are stained. User-pay options are appearing in library systems,…

In 2005, the American Association of School Librarians' Independent Schools Section conducted a national survey of independent school libraries. This article analyzes the results of the survey, reporting specialized data and information regarding independent school library budgets, collections, services, facilities, and staffing. Additionally, the…

Digital collections enable university students and faculty to share academic scholarship across their campuses and beyond. Based on interviews, the authors present cases of faculty, graduate students, and undergraduates to illustrate some factors that seem to determine why they do or do not use digital collections in their research, teaching, and…

In this article, the author discusses collection development. Collection development is the one professional activity that allows librarians to define the coin of their realms: the content and kinds of materials they can offer the patrons they serve. Collection development begins with a collection development plan that underscores the mission of…

Ten years ago, in 1996, poet and children's book author, Pat Mora began celebrating "book joy" by founding a children's book and reading day, El Dia de los Ninos/El Dia de los Libros or Children's Day/Book Day. Dia is modeled on National Children's Day Celebrations in Mexico held since 1925 when it was launched in conjunction with a…

Purpose: The purpose of the paper is to describe the practical experience of managing e-books in an academic library. Design/methodology/approach: An overview of the three main e-book collections used (netLibrary, Taylor & Francis, and Ebook Library via Dawson) is provided, along with details such as the acquisition, cataloguing and…

Recycling good ideas is one of the most important skills school librarians can develop. Effective time management is significant to a successful library program; thus adapting, improving upon, and locating resources to enhance an existing idea or model result in time well spent. Developing a comprehensive library curriculum with a detailed…

This article talks about the American Association of School Librarians (AASL) conference in Reno, Nevada, which provides an opportunity for all school librarians to learn more about the new technologies that are revolutionizing the information landscape, and decide which digital tools will work to support their students and teachers. The…

School librarians work with people of all ages, abilities, and personalities; those people are the puzzle pieces that make advocacy for libraries effective. School librarians contribute to and use the resources of their state and national organizations' advocacy efforts. The completed picture of the puzzle is an excellent program with…

In this article, the author describes his path to library advocacy. It resulted from several youthful experiences, favorable professional associations, and an unexpected invitation shortly after he left K-12 education for the university. The author believes that it is a good idea to get more librarians to consider going into administration.…

In this article, the author provides a job description of teacher-librarians. In this information age, teacher-librarians make sure that children grow up and thrive in a world that requires not just knowledge, but the ability to tap into vast collections of information. Teacher-librarians also teach what is called information literacy. This…