Since the U.S.A. PATRIOT Act was signed into law in October, 2001, library administrators have become increasingly concerned that staff-especially student employees-continue to protect the confidentiality of patron records. Administrators have also become increasingly concerned that when law enforcement officials provide paperwork giving them…

This study grew out of a need to assess reference desk data and determine two items: the number of questions handled for the last three years and the times when the desk should be double staffed. Analysis of the data by chi-square standardized residuals identified the days of the week, and the times during the day of heavy and light use. Data sort…

At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian…

This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior,…

Facing shifting organizational cultures, technological innovations, and the growth of digital information, administrators must consider how best to utilize the resources and staff devoted to cataloging special collections. A survey of special collections cataloging among Association of Research Libraries member institutions showed variation in…

Using a 30-item multiple-choice type test, this investigation focused on the ability of college students to recognise terms and concepts used by librarians. A total of 447 respondents representing the fields of Education, Nutrition, Food Technology, Tourism and Hotel and Restaurant Management took part in this investigation. Data were gathered…

The University of British Columbia (UBC) Education Library used information about library opening hours world-wide and the results of an in-house 4-week survey of students exiting the Library between 9 and 10 p.m. to decide on new hours of operation that would better meet the needs of graduate students and eliminate confusion over changing…

The access and reproduction policies of the digital collections of 10 leading university digital libraries worldwide are classified according to factors such as the creation type of the material, acquisition method, copyright ownership etc. The relationship of these factors is analysed, showing how acquisition methods and copyright ownership…

During his life and career as a muckraking journalist in Washington, Jack Anderson cultivated secret sources throughout the halls of government--sources who passed on information that allowed Anderson to investigate and write about Watergate, CIA assassination schemes, and countless scandals. His syndicated column, Washington Merry-Go-Round,…

A usability study was undertaken at Penn State University to explore how students search the library's online catalog after they have received library instruction. In 2004, eight first-year students received library instruction and were subsequently recruited for the study. Participants were recorded using the online catalog, and a think-aloud…

This article describes how the 2006 American Library Association (ALA) Annual Conference in New Orleans will long symbolize the significance of libraries and librarians to a convention city--and to the community around it. As the first major convention in the Crescent City since the ravages of Hurricane Katrina ten months earlier, the conference…

This article presents several units from a course on German Humor offered at Washington University in St. Louis in the Spring of 2003 and 2006. The course was constructed according to the principles of the task-based classroom outlined by James Lee and employed at Georgetown University. The emphasis in each of the four units, which address East…

A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…

This report examines the issues associated with moves toward electronic-only publication of journals, based on interviews with academic librarians and journal publishers. Noting that publishers and libraries today find themselves in an extended transition zone between print-only and e-only journals, the report investigates forces driving change…

S. R. Ranganathan's five laws of library science, originally published in 1931, provide the basis for reflections on current trends in academic libraries.