When a new library system, WestCat, was installed in the Western Michigan University Libraries (August 1998), an initiative was undertaken to announce its arrival, establish its identity, and train the university community in its use. To promote this initiative, two committees were broadly charged with the responsibilities of publicity and…

For a variety of reasons, collection care in Southeast Asia, especially in the northern regions, is fraught with many difficult challenges. Climates that are unfriendly to paper-based materials, poor economies, war, and civil unrest, are just a few of the reasons that librarians and archivists find it extremely difficult to ensure the survival of…

This paper first argues that the World Wide Web at its best, has been able only to imitate the resources and services of an exemplary research library. It then goes on to examine how academic research libraries can take advantage of their brand identity as market leaders in the information business. The basic concept of brands and branding…

This paper describes experiences of a reference librarian at California State University (Sacramento) who spent three weeks in Vladivostok (Russia) to assess the library and research needs of faculty and students at the Far Eastern State Technical University. After briefly describing the city of Vladivostok and its military role in the Soviet…

This paper discusses some of the lessons learned in the collaboration of the TriUniversity Group (TUG) of libraries; three universities in Ontario--the University of Guelph, Wilfrid Laurier University, and the University of Waterloo--participate in TUG. Four critical areas of influence in creating a human climate for effective inter-institutional…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

This paper describes the following examples of partnerships in which academic libraries have been able to promote their institutional mission: (1) a partnership between the California Polytechnic State University library and the campus bookstore to honor campus authors; (2) a reception held by the Southern Methodist University (Texas) library in…

This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to provide a description of how they are responding to demands for greater hours of access and service. Survey responses indicate what hours of access and service libraries are providing and…

Description of scheme to assist librarians in defining conditions which enhance professional development in academic institutions highlights definition of professional goals, institutional parameters, library parameters, departmental and job considerations, research potential (climate, time element, funding opportunities, assistance and…

Explanation of enhancements of a new version of the Research Libraries Information Network (RLIN II)--originally called BALLOTS-- focuses on reference applications of what is primarily a technical processing system, e.g., complementing searches, verification, union catalog, and interlibrary loan. Illustrative examples are provided. (EJS)

Addresses the question of librarians' response to women's needs, examining the basic differences between public and academic libraries and their service philosophies in terms of the community of women library users, collection development of material on women's issues, access to information, and library services for women. (EJS)

Presents results of survey of public and academic libraries (88 responses) designed to discover how employee grievances are handled and what procedures exist to protect the grievant. Five questions asked concerning how and for whom procedures are written and how procedures work are noted and discussed. Three sources are cited. (EJS)

Discusses the role of librarians in university and research libraries, noting basic personal qualifications (problem-solving and managerial abilities, undergraduate preparation), and basic assumptions that must underlie planning for library education programs to produce professionals prepared to cope with the real world. (EJS)

Offers suggestions for cooperative sharing of resources and expertise between public librarians and their academic colleagues to establish access to popular cultural materials at academic institutions. Listings of materials for popular culture courses are included. (RAA)