The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference…

Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…

Online course syllabi provide a convenient source of information about library use. This article discusses the strategies used to retrieve syllabi, analyze library use, and develop new opportunities to collaborate with faculty. A new Web-based service was developed to pull course- and library-related materials into a convenient package.

This article argues that developing technologies have resulted in rapid and fundamental changes in the way libraries conduct business. It is argued that, in light of these changes, academic librarians need to reconfigure the way their time and resources are allocated in order to assist users in making the most effective use of networked…

Successful models of statewide library consortia are evident in many locations. Academic libraries in independent institutions of higher education in Mississippi must seek alternate affiliations since they do not participate in the MAGNOLIA consortium for public institutions. What does the future hold, especially for database licensing for…

Academic libraries segregate their personnel into professional and supportive categories almost exclusively on the basis of the American Library Association's (ALA) accredited master's degree. This article surveys the professional discourses of academic librarians and adopts a critical theory methodology to critique this practice. The authors…

UCLA, which has one of the top 10 research libraries in the country, has been using Taos software since 1996. However in 2001, Sirsi Corp. announced that it was freezing development on Taos software. As the associate university librarian for information technology at UCLA, the author relates that it was his responsibility to lead the way through…

Information literacy has been a subject of interest for academic librarians for nearly thirty years, however special librarians have written comparatively little on the topic of information literacy in the workplace. It is an important issue as it provides an opportunity for special librarians to enhance their role in their organisation. This…

This article highlights various literature covering a broad range of topics that are of interest to public services librarians, from collections and user services to one's own research and professional development. Although addressing many topics, these authors have all used or advocate for solid research methods and data analysis in their works,…

In this report, the authors describe results of a nationwide census of institutional repositories in U.S. academic institutions. The census is one of several activities of the MIRACLE Project, an Institute of Museum and Library Services (IMLS)-funded research program based at the University of Michigan. The acronym MIRACLE means "Making…

ARL is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). ARL reports on current issues of interest to academic and research library administrators, staff, and users; higher education…

This case study describes the process of proposing and implementing a wiki for use in an academic library setting, based on the process used by Iowa State University Library. Using the Iowa State University Library Wiki as a model, this article lays out the decisions necessary at each step of the process of establishing a new wiki. Control of…

This column is typically devoted to discussion of the different ways in which public service librarians use technology. But for this, the special graduate student issue and her inaugural issue as the technology columnist, Breakstone is flipping things around. Public service librarians can best help their graduate student patrons by understanding…

This guide, quite specific to one institution, was developed as a companion document to the University of Alabama Libraries Tenure Document. It interprets and supplements the University of Alabama "Faculty Handbook" requirements for promotion. Some of the differences in performance and effectiveness between regular teaching faculty and…

The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State…