Discusses the evaluation of library instruction through observations of student and faculty at the reference desk of university libraries. Bad effects (guilt, overconfidence, indignation) and good effects (patience, adventurousness, trust) of library instruction are noted, and characteristics of more successful academic library instruction are…

Develops an empirical model for predicting the size of an information store necessary to satisfy specified levels of demand. A method for selecting items for retirement with the least adverse impact on the store is suggested. Three tables, three figures, and a 10-item reference list are included. (Author/JL)

Describes the activities undertaken and services provided for the university library by the Audiovisual Unit at the Papua New Guinea University of Technology. The relationship between the AV unit and the library and the types of equipment in use by the unit are discussed. (JL)

Presents an overview of the library's use of online systems in the areas of library user instruction, query analysis, and public access to library information. (FM)

A statistical analysis of the losses due to theft and mutilation in the periodicals collection at Brock University indicates that security needs to be tightened. Nine suggestions for improving security are offered, and six references are cited. (CHC)

Describes the planning and execution of a micropublishing project involving the microfilming of 6,000 volumes in order to save shelf space and to preserve copies of deteriorating documents, as well as to make available a unique collection of high research value at the Harvard Law School Library. (CHC)

A pilot study at the University of Arizona library reports improvement in verification of questionable citations by using RLIN and OCLC as reference tools in place of print sources. A further full-scale study is planned. (RAA)

Reports on a five year study of 82 large academic libraries which found that both interlibrary loan lending and borrowing are correlated to collection size. (RBF)

Explains in simple terms the nature and function of a number of basic types of business and industrial financial ratios. An annotated list of five basic sources for ratios is included and a reference list and bibliography are attached. (JL)

Findings of a study conducted at four university libraries support Hage and Aiken's theory that, while the relationship between the structural variability complexity and rate of innovation is positive, it is negative for centralization, formalization, and stratification. The methodology, with some modifications, was shown to be transferable.…

Demonstrates the application of a marketing technique, conjoint analysis, to the measurement of users' preferences for service patterns in an academic library. Eight references are cited. (FM)

Describes an orientation tour allowing library staff to work together in introducing large numbers of students to library services and facilities. Groups of students move through a series of five stations in an hour's tour with a minimum of congestion and traffic. (Author/RAA)

Recommends that library managers make inexpensive but enlightened changes in administrative policies and work environment to encourage professional development of permanent staff. References are listed. (RAA)

Summarizes the development of a library staffing formula for Virginia academic libraries that meets resources constraints and accepted library standards. References are provided. (RAA)

Reiterates the need for a "literature size" approach to book fund allocations and presents a case for using reviews from "Choice" magazine as a useful means for determining literature size. References are listed. (Author/RAA)