This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

In this paper the author compares the use of digital materials that have been deposited in The Ohio State University (OSU) Knowledge Bank (KB). Comparisons are made for content considered in scope of the university archives and those considered out of scope, for materials originating from different campus sources, and for different types of…

This article reports on the implementation of a professional development program in emerging technologies for librarians at the University of Western Australia. Set up in 2008 to address a lack of pedagogically grounded training in this area, it has now graduated three cohorts. A qualitative analysis of participants' online contributions and…

This report is a sequel to the 2005 "Perceptions of Libraries and Information Resources." This new report provides updated information and new insights into information consumers and their online habits, preferences, and perceptions. Particular attention was paid to how the current economic downturn has affected the information-seeking behaviors…

This study assessed students' satisfaction with Ramkhamhaeng University regional library services (RURLs) and the perceived quality of information retrieved from other information sources. In particular, this study investigated factors relating to regional students' selection of information sources to meet their information needs. The researcher…

Library use is strongly linked with student persistence in higher education, and Latino students have lower rates of academic library use and proficiency than other racial/ethnic groups of students. This study explores Latino undergraduate students' perceptions of the academic library and library staff and identifies the conditions which impede or…

This study sought to determine the degree to which individual research consultations with a librarian can improve the work of undergraduate students. Citation analysis was used to evaluate the quality of sources selected on draft papers before meeting with a librarian and on final papers after meeting with a librarian. The rating scale presented…

University and secondary school educators recognize many high school students will undertake a post-secondary education but find themselves unprepared for the academic demands once they arrive on campus. Although many high school students appear to possess basic abilities in retrieving information, particularly when searching the Internet, they…

Writing about cataloging and reducing a backlog in the archives of a special collections department is one thing, but actually establishing a plan and executing it is another. This article describes cataloging and reducing a backlog in the archives of a special collections department as a project that involves multiple people, techniques, and…

In the present climate of fascination with online this and digital that, it is easy to lose sight of the importance of the monographic collection in the evaluation of any library's ability to serve its clientele. Within realistic budgetary constraints, this collection should be maintained in a fashion as recent, relevant, accessible, and…

Certain colleges and universities require that their academic librarians have an additional advanced subject degree for either being eligible for hire or for continued employment. This paper reviews this topic and examines how using metaphors may help the field of librarianship make sound decisions on this controversial topic.

This study measured the degree of Google Scholar adoption within academia by analyzing the frequency of Google Scholar appearances on 948 campus and library Web sites, and by ascertaining the establishment of link resolution between Google Scholar and library resources. Results indicate a positive correlation between the implementation of Google…

Introduction: The research reported here is part of a larger research project, the aim of which is to improve education and training by providing the library community with the information necessary to support the development of programmes for visual resource professionals. Method: A content analysis of 394 job announcements in the visual…

To establish a more direct link between its collections and the educational goals of Saint Xavier University, the Byrne Memorial Library has adopted a "holistic" approach to collection development. This article examines how traditional budget practices influenced the library's selection of resources and describes how holistic collection…

This paper presents a pilot study that examined the information seeking behaviors of Chinese graduate students at the University of Windsor. Findings on current Chinese students' perceptions, expectations, and use of library services are highlighted including implications for academic libraries to meet international students' information needs.