This document is volume 2 of a report measuring the performance of Maryland's public colleges and universities based on a series of quality indicators which are grouped into categories of quality, effectiveness, access, diversity, and efficient allocation of resources. Public campuses developed benchmarks, or goals to measure their performance for…

Discusses outsourcing in the information industry. Highlights include information technology; special libraries; outsourcing in Australia; public librarians; benchmarking and quality control; online searching; and outsourcing as a threat to information professionals. (LRW)

Suggests how schools can truly use technology to improve their educational processes by considering technology a core value. Topics include how to coordinate and integrate technology; defining core outcomes for technology; and setting benchmarks for measurement at various grade levels. (Author/LRW)

Questions some fundamental assumptions of historical methods of space guidelines in college facility planning, and offers an alternative approach to space projections based on a new benchmarking method. The method, currently in use at several institutions, uses space per faculty member as the basis for prediction of need and space allocation. (MSE)

Develops an approach for setting performance targets for schoolchildren, using data-envelopment analysis to identify benchmark pupils who achieve the best observed performance (allowing for contextual factors). These pupils' achievement forms the basis of targets estimated. The procedure also identifies appropriate role models for weaker students'…

Discusses the formulation of the Australian Literacy Benchmarks for Year 3 and Year 5. Suggests they (1) lay claim to designating a minimum standard; (2) represent "fuzzy" standards; and (3) are a composite based on a number of underlying criteria. Claims teachers' knowledge of student literacy achievement is a richer source of valid…

Discussion of national standards for information-and-technology literacy focuses on experiences at one school where national standards were synthesized by library media specialists to develop local standards as well as a series of benchmarks by which student achievement could be measured. (Author/LRW)

Discussion of a user-driven survey conducted at the University of California, San Diego libraries focuses on the methodology that resulted in a high response rate. Highlights goals for the survey, including acceptance of data by groups outside the library and for benchmarking data; planning; user population; and questionnaire development. (LRW)

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)

In early December 2005, the School District of Philadelphia announced that, for the fourth consecutive year, students showed measurable improvement on standardized, nationally normed TerraNova tests. The school's good performance was induced by a well managed instructional program that includes data-driven instruction and decision-making…

The implementation of the No Child Left Behind accountability process has allowed schools to fail to report academic progress for significant groups of students. This study examined the impact of No Child Left Behind on accountability for special education students in small rural schools within a state. The study used both qualitative and…

This paper investigates European Union (EU) education and training policies in the light of the evolving Lisbon agenda on improving the competitiveness of the EU. It examines the ways in which EU policies have developed over time, focusing on their legal basis, underlying principles, main forms of implementation and their impact on national…

This paper reports the results of a small-scale (n = 9) interview study of the "ways of knowing" of academics in a Design School at a South African polytechnic. The focus of the study was on exploring the perceptions of these academics about discipline-specific knowledge in their fields. The paper presents an analysis of the responses,…

In today's climate of high-stakes testing and accountability, educators are challenged to continuously monitor student progress to ensure achievement. This article details how formative assessment helps educators meet this challenge and to ensure achievement. Formative assessment can influence learning and support achievement, allowing teachers…

In this paper the author examines the implementation of key performance indicators in Canadian post-secondary education institutions. More specifically he charts their implementation from the perspective of students and the effect they have on the quality and delivery of education. Key performance indicators (KPI) in Canada are administered by the…