Reviews the use of computerized monitoring to study the behavior of remote users of online library resources. Highlights include synchronous and asynchronous information transfer; behavioral traits of remote users; challenges to library services; the needs and wants of remote users; academic libraries and distance education; and…

Examines the role that public libraries can play in the Australian government's objective of developing a network literate society. Highlights include an historical perspective; national infrastructures and government agendas; social equity; equitable access and user fees; Internet-related roles and service directions; and implications for further…

Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Discusses library support services at Deakin University (Australia) and describes a model for aligning the library liaison program with the strategic initiative to attract and retain doctoral students. Highlights include the needs of off-campus research students; information literacy in the electronic age; electronic resources; and competencies…

Describes the development of the Collaborative Digital Reference Service (CDRS) by the Library of Congress and partner libraries that provides professional reference service to users through an international digital network of libraries. Discusses the benefits of searching library collections rather than just Internet sources and considers future…

Discusses extended hours of operation for school library media centers and describes how to plan for them. Considers benefits of extended hours; planning questions; staffing, including volunteers; costs and funding; security; and patron use of extended hours. (LRW)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

In creating Australia's first prime ministerial library, a new cultural institution was developed which blends professional practice from the fields of librarianship, education, archives, journalism and museums. The John Curtin Prime Ministerial Library honours the contribution of wartime prime minister John Curtin, works towards the advancement…

In response to significant changes in the Indigenous information landscape, the State Library of New South Wales and Jumbunna Indigenous House of Learning, University of Technology, Sydney, hosted a Colloquium, "Libraries and Indigenous Knowledge," in December 2004. The two-day Colloquium brought together professionals, practitioners and…

This article assesses both the extent of students' use of open Web resources and library subscription databases and professors' satisfaction with that use as reported by a survey of 120 community college and university English faculty. It was concluded that although library budgets allocate significant funds to offer subscription databases,…

"Community involvement," the standard cliche, does not come close to capturing the spirit and action that have structured the building, programs, collections, and services of the Haines Borough Public Library (HBPL), AK. Those achievements make HBPL the winner of the first annual award for the Best Small Library in America, cosponsored…

Academic libraries today are complex institutions with multiple roles and a host of related operations and services developed over the years. Yet their fundamental purpose has remained the same: to provide access to trustworthy, authoritative knowledge. Consequently, academic libraries--along with their private and governmental counterparts--have…

This qualitative research study investigates the uses of an American college library by ESL students in improving their language skills in speaking, listening, reading, and writing. Language learning activities in the library are identified, described, and placed in a framework of self-directed language learning and language learner autonomy.

The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer…