Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

A growing number of colleges and universities have come to recognize the role and responsibilities they have in the economic and social fabric of their surrounding communities and regions as anchor institutions. Yet, the conditions of urban communities surrounding even the most engaged universities--including under-resourced public schools,…

Since 2002, the Wisconsin Department of Public Instruction (DPI) has administered the federally-funded Nita M. Lowey 21st Century Community Learning Center (21st CCLC) grant program, also known as Title IV, Part B, of the Every Student Succeeds Act (ESSA). The purpose of the program is to create community learning centers that provide students…

Online higher education is by no means a new phenomenon but, with the COVID-19 pandemic that began in 2020, attention was refocused on the capacity of online teaching and learning to meet students' affective and social needs. Positive relationships support these needs but can be challenging to develop when working online. Attending to the…

Background: Social inclusion is a fundamental right of people with intellectual disabilities who face ongoing barriers to their community participation (CRPD). Objectives: This article presents a qualitative study focused on the experience of 10 people with intellectual disabilities in three key community spaces--public, consumption, and…

Emerging adults in rural, boom-bust economies face unique challenges, especially in employment and education. Drawing on emerging adult and social disruption hypothesis literatures, this study examined four primary research questions. First, how do emerging adults in rural boom-bust towns in southwest Wyoming understand and experience boom-bust…

Institutionalised forms of adult learning and education (ALE) such as community learning centres (CLCs) and related models are found in most parts of the world. These are spaces offering opportunities for literacy and skills training, health and citizenship, general, liberal and vocational education, in line with fuller recognition of the meaning…

This descriptive 10-year case study examined the school-community partnerships in a South Carolina, USA, elementary school from August 2011 to June 2021. The study used a qualitative interview approach with a quantitative description of the school and community-school activities. Data was gathered from the Observer's Field Notes and school…

This article presents the "Readiness for Solutions to Lower Violence Model (ReSOLV)" a model generated from Elinor Ostrom's Institutional Analysis Framework, as an alternative approach for adopting equitable and evidence-based strategies to reduce violence in schools and communities. The article explores application of the model within…

Purpose: This article draws on the Long-Term Program Development framework [Siwik, M., A. Lambert, D. Saylor, R. Bertram, C. Cocchiarella, and W. Gilbert. 2015. "Long Term Program Development (LTPD): An Interdisciplinary Framework for Developing Athletes, Coaches, and Sport Programs." "International Sport Coaching Journal" 2…

eSports is an increasingly visible part of our popular culture and is becoming both a financial and technological force. In higher education, community colleges are rapidly developing eSports programs for a variety of reasons, including increasing student engagement to developing alumni relationships. Although some discussion exists in sports…

Out-of-school time (OST) initiatives, defined as programs that operate in and out of school settings, serve young people, their families, and the communities around them. These initiatives are often created to close opportunity gaps that can exist for at-risk students and to meet the needs of previously assessed concerns for communities. For the…

As a means of building community trust and living into their institutional missions, many higher education institutions have initiated or are exploring strategic community engagement initiatives and partnerships that directly address the needs of local and regional communities. Whether through research, workforce development, educational outreach,…

The emergence of digital communication channels has transformed faculty development, offering new opportunities for networking and collaboration. This paper explores successful practices for promoting connection and belonging among faculty members through platforms like Slack and Discord. Key strategies include creating dedicated channels for…

Most introductory biology laboratories are taught using direct instruction. An alternative to the direct instruction laboratory course is the Course-Based Undergraduate Research Experience (CURE). CURE courses have been reported to positively impact undergraduate students, increasing self-efficacy, enhancing science identity, improving preparation…