If administrators personalize attacks, defend themselves, or argue with detractors, anger will escalate and the situation will degenerate further. This article explains why people attack and advises how to respond by using reflective listening, inviting criticism, focusing on the problem itself, exploring suggested solutions as legitimate options,…

Although there is no way to keep all teachers in a school happy, it is possible to maintain morale by avoiding conflict. This article distinguishes among types of conflict (episodic, continuous, and terminal) and describes four conflict situations involving personal feuding, persecution by superiors, cooperation breakdowns, and ideological…

Presents a model based on work by Schultz von Thun that helps to explain how to avoid misunderstandings in interpersonal communication. The model is then applied to interpersonal interactions in educational games, simulations, and workshops, and the insights it provides into how unnecessary and unintentional conflict may be avoided are discussed.…

Refines phase development in conflict literature by examining divorce mediation sessions to uncover differences in the communicative sequences of agreement and no-agreement mediation. (SR)

Faced with the frustration of refereeing when they would rather teach, many educators are looking for alternative ways to deal with conflict in the classroom. This articles discusses the Children's Creative Response to Conflict (CCRC) conflict resolution approach and seeks to dispel some of the prevailing misconceptions about conflict resolution.…

Examines the competing principles of territoriality and personality as key concepts in the provision of language-related services and rights in multilingual societies. Drawing on recent legislative and sociopolitical change in Belgium, Quebec, and Canada, the extent to which the adoption of such principles increases or neutralizes language-related…

Anecdotes of children in a Hawaii homeless shelter illustrate the ways in which play therapy helps sibling groups manage family crises, resolve conflicts, and express difficult feelings. (LB)

Notes that responses to moral conflict often lead to reciprocated diatribe and the use of violence. Describes a potentially more constructive approach, called transcendent eloquence, in which interveners or the conflicting parties themselves develop a new framework for understanding and comparing such conflicts. Discusses a number of case studies,…

It is proposed that the most interesting ethical problems arise from the use of legal skills within the system, and a curriculum for teaching ethics in a contracts course is outlined. The approach uses personal morality to resolve ethical issues that are unresolvable by application of the Code or Rules. (MSE)

In the works of the playwright Pierre Corneille, the core dilemma of love versus duty, which underlay the artist's endeavors, evolved from the stage of articulation or problem finding in early adulthood, to dilemma resolution at midlife, and finally to dilemma fragmentation in old age. Argues that the dialectical tensions underlying creativity are…

Argues that Cohen-Shalev, in the previous article, has not adequately proven the claim that the dilemma Corneille focused on, that of love versus duty, was Corneille's own inner conflict, rather than simply the dilemma that Corneille wrote about. Takes issue with the view that a rich, creative artistic career must be influenced by one dominant…

Most extension district directors (n=66) who completed the Myers Briggs Type Inventory and Rahim Organizational Conflict Inventories II preferred the integrating style of conflict management. Significant relationships appeared between personality type and management style. Better understanding of types and styles can improve group dynamics, team…

Offers 10 brief contributions exploring the authors' own experiences with schooling and social differences; probing the connections among schooling, social difference, and conflict; describing programs; and reviewing books for adolescents. (SR)

This response to Green and Shane (EC 609 759) and Biklen and Duchan (EC 609 760), which presented opposing views of facilitated communication (FC) with people having severe disabilities, focuses on alternative meanings of the controversy itself. It concludes that the controversy shows the need to resolve the conflict between systematic inquiry and…

Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving…