Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Discussion of user persistence in displaying postings from an online catalog focuses on a study at the University of Illinois at Chicago that compared results of an earlier study of user persistence with a recent study of users and their online catalog, LUIS. Results of questionnaires and transaction log analysis are reported. (LRW)

Using networked information resources to communicate research results has great potential for academic libraries; this development will require collaboration among libraries, scholars, computing centers, and university presses. Library managers can help overcome collaboration barriers by developing appropriate organizational structures, selecting…

Discusses ways to achieve peak performance in academic libraries by emphasizing staff development. Highlights include self-assessment; conflict of commitment; self-absorption; institutional loyalty; focusing on the future; and understanding the library's strategic plan, mission statement, and policies. (AEF)

Ten years ago Wayne State University (WSU) libraries assimilated the university's media services unit. An analysis of its present facilities, services, collections, goals, and cost-recovery elements demonstrates the full-service WSU media center is a cost-effective, integral part of WSU library service. (Author/AEF)

This overview of OhioLINK, a library automation project that links 17 academic libraries and the state library in Ohio, describes the planning, governance, mandates, and structure of the network. Implementation of OhioLINK at Miami University is discussed, including selection of a library automation system, representation on OhioLINK committees,…

Describes a study of conservative and liberal journals that was conducted to determine whether academic libraries have been developing balanced collections in these areas. Issues of censorship and bias in collection development are discussed; and the influence of abstracting/indexing availability and journal age on selection are considered. (12…

Outlines the proposed Public Communication System (PCS) being explored at the University of Wisconsin and University of Iowa to provide coalition-based, nonprofit public access to the Internet/NREN (National Research and Education Network) and associated information resources. Funding, organization, prospects for success, benefits to the public,…

Presents preliminary findings of a study that developed descriptions of the behaviors and underlying cognitive processes observed during information retrieval interactions. Data from talk-aloud protocols and postsearch interviews from users of online public access catalogs in academic libraries are examined. (20 references) (LRW)

Reports results of a study of a grant initiative funded by the Lilly Endowment of Indianapolis to promote the adoption of a planning program in 25 small academic libraries. The role of incentives to motivate organizational change and adoption of innovations is discussed, and further research is suggested. (seven references) (LRW)

Discusses the role of academic librarians as mediators between the scholar and the information system. Censorship through academic peer review is described; censorship and suppression that takes place during academic controversy is addressed; and examples of suppression and censorship, including the correction of errors and conflicts of interest,…

A cross-section of libraries in the United Kingdom was surveyed to investigate the prevalence of systems librarians and their education, work experience, duties, and professional activities. Preliminary findings of one section of the questionnaire indicate that systems librarians are generally associated with larger institutions that have large…

This study evaluated the collections of all seven university libraries in Saudi Arabia against Association of College and Research Libraries (ACRL) standards. Data collected by questionnaire on holdings and collection development programs indicated that six libraries were below the ACRL standards. It was found that King Saudi University library…

Argues that librarians should and can develop new electronic information products to meet their users' needs and describes the development of three such products at the Graduate School of Management Library at the University of California, Los Angeles (UCLA)--the RATIOS file, the REF-LITE Project, and the expert system Who?Biz. (EA)

This study examined the use of service orientation as a selection criterion for public services librarians in public and academic libraries. Analysis of job advertisements and data collected by questionnaires sent to a sample of individuals responsible for hiring public services librarians indicated the importance of service orientation. (three…