The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Purpose: The purpose of this paper is to present the findings of a study that investigated workplace learning activities and drivers that enhanced learning as experienced by employees in Sri Lanka. Design/methodology/approach: This study was conducted in the knowledge process outsourcing sector, where employees perform knowledge work in flatter…

Drawing on the seminal works of Jurgen Habermas, Axel Honneth, Andre Gorz, and Shoshana Zuboff, this article searches in the Marxian tradition for clues to assert claims that the struggle for an emancipatory consciousness and practices must include the workplace. This article examines the kind of arguments that might open the way to reclaim the…

The aim of this mixed-method pilot study was to expand the understanding of potential methods to support collaboration between vocational schools and workplaces and to enhance workplace guidance processes. Specifically, we evaluated whether a Cultural-historical Activity theory-based intervention program could have beneficial effects on…

As the country continues to reckon with the historical and present-day realities of systemic oppression, particularly as it impacts Black individuals and communities, it is critical that human service organizations advance beyond statements condemning forms of anti-Black racism. Institutional efforts to address anti-Black racism must embody…

For decades, the field of workplace selection has been dominated by evidence that cognitive ability is the most important factor in predicting performance. Meta-analyses detailing the contributions of a wide-range of factors to workplace performance show that cognitive ability's contribution is partly mediated by the learning of task-relevant…

Purpose: The aim of this study is to unveil how professional trainers and training managers describe the learning conditions of their workplaces, what informal and formal learning activities they intend to accomplish and what barriers to learning at work they encounter. Design/methodology/approach: Barriers to learning in the workplace fall under…

Purpose: The purpose of this study is to explore Swedish police education teachers' informal workplace learning and its perceived value for their professional development. Two categories of teachers, police teachers and university teachers, with different professional knowledge and experience, work together at the police education unit.…

This dissertation seeks to understand the ways in which software developers and managers of software developers perceive workplace learning for software developers. Across three studies, researchers investigated: perceptions of software developers about workplace learning for software developers, perceptions of managers of software developers…

Participation rate in adult and continuing education (ACE) is one of the multiple indicators of distributive justice. Nonetheless, the literature of recent decades has turned it into a cardinal principle and value. Expansive paradigm that envisages the progressive and generalised development of participation rate in ACE is examined in this…

This open access book describes and explains a fifty-year-old woman's process of developing trade competences. Drawing from daily journal entries, photographs, interviews from 10 fabrication shops, and online forums about trades, this autoethnography details the author's learning process at Howe's Welding and Metal Fabrication, where she has…

Purpose: This paper aims to investigate the in-company training according to the technologically demanding and safety-critical feature of the aircraft industry. This study addresses to the tension between the structured and the more incidental part of in-company learning in their training and learning environment. Design/methodology/approach:…

The centrality of entrustable professional activities (EPAs) in competency-based medical education (CBME) is predicated on the assumption that low-stakes, high-frequency workplace-based assessments used in a programmatic approach will result in accurate and defensible judgments of competence. While there have been conversations in the literature…

Purpose: The study discusses the importance of workplace learning in the current era of work and how organisations are shifting their focus toward employee learning and development. It highlights the need for employees to continuously up-skill themselves to keep up with the demand for skills. The purpose of this study is to introduce a modern…

Purpose: The purpose of this essay is the provision of a conceptual approach for a manager-as-coach to use for instructional purposes with an employee. Using scenistic materials (cases, incidents, stories), the aim of the essay is to assist the practitioner apply a practical and relatively adaptable instructional approach. While it is intended for…