Prepared for distribution to participants in the Pennsylvania Governor's Forums on Library and Information Services, this booklet contains the following items: letters of welcome from Governor Robert Casey and Barbara Bruno, Chair of the Steering Committee; an agenda; and descriptions of Pennsylvania's libraries, its statewide library service, and…

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…

Project LEAD (Literacy Education and Development) is an organization of volunteer tutors in English literacy for limited-English-proficient migrant workers, primarily Spanish-speakers. The report details project implementation in Lenawee County (Michigan) by the Adrian Public Library. The report is organized according to the project's eight stated…

Arguing that the potential for helping to prepare Utah's children for the 21st Century lies in the school library media center and its program, this report begins by discussing what a school library media program is; how such a program prepares students for the future; and the necessary components of an effective library media program. Noting that…

The purpose of this study was: (1) to examine the opinions of a selected group of public and private high school students regarding their perceptions of the level of accessibility to their school libraries (accessibility defined as times when students think they were allowed to be in the library); (2) to determine whether or not students feel the…

The purpose of this manual is to provide a structure for a comprehensive user education program at the University of California, Santa Barbara. It is intended to provide a general direction for librarians to review when developing new instructional programs or examining current programs. The purpose of this program is to provide basic library…

The U.S. Department of Education has awarded just over one million dollars to support institutes or training workshops primarily for school and public librarians. Under the Library Education and Human Resource Development Program, 15 institutions of higher education or library organizations nationwide have received funding for institutes that…

This project was developed and implemented to improve an open library program by increasing parent involvement. Through initial surveys, questionnaires, and the author's personal experience, it was determined that the problems experienced by parents, teachers, administrators, and students in the open library program were due to the ineffectiveness…

The training of library staff in interlending and document supply, an area often overlooked in library education and training programs, is explored, beginning with a survey of library associations and a range of schools and departments of library and information science. Responses from approximately 20 associations and 103 schools form a basis for…

This manual was produced during the 1992-93 Wilfrid Laurier University in Ontario school year to be used as a reference guide and a training tool for library support staff assigned to work at the library's information desks. Its purpose is to help ensure a uniform standard of service and to provide practical procedures for information and basic…

Providing a variety of instructional methods and materials, developing unique and effective communication systems, and evaluating the process are keys to the delivery and effectiveness of the field-based programs in graduate education offered by Nova Southeastern University (Florida). This 4-year nonprofit institution is a leader in distance…

This annual report of the State Library of South Carolina for 1992-1993 summarizes the library's operations, accomplishments, and status for the fiscal year. The following topics are included in the report: (1) the governance/mission statement of the State Library; (2) the history of the library; (3) organization and operations; (4) library…

The U.S. National Commission on Libraries and Information Science (NCLIS) conducted an open forum May 4-5, 1993 on the changing role of the federal government in support of library and information services and literacy programs for children and youth. The following topics were addressed: current status of library and information services for…

This national literacy conference focused on the issues of developing community collaborations at the state and local levels, motivating constituent libraries to be more involved in literacy, technology-assisted learning, family literacy, workforce literacy, rural literacy, and issues involved in the administration of the Library Services and…

The eight papers in this collection were presented at the Nebraska Library Association College and University Section spring 1991 meeting. Key note speaker Bill Kloefkorn presented poems and stories as an "essay" on literacy and today's college students. (This presentation is not included in the proceedings.) In the selected paper for…