Describes a survey of public libraries that examined problems associated with access to local government information. Findings are reported on the nature of requests received, the types of responses given and sources used, and reasons given by librarians for providing access to local government information. (14 notes with references) (CLB)

Reference materials used by librarians responding to reference requests and by patrons at the Iowa State University Library were analyzed to determine which subject areas of the collection received greatest use, and whether subject areas and types of materials used by librarians differed from those used by patrons. (19 references) (MES)

Abstracts describe five research projects which investigated a library-based computer-assisted writing program; high school library media specialists with exemplary programs; the impact of access to an academic library via online catalog for college bound students; transferability of library research skills from high school to college; and the…

Describes the possibilities of hypermedia stackware with emphasis on applications for youth librarians. A model for the development and evaluation of stackware is offered, and an example of a proposed hypermedia product is provided. Differences in personal interest levels and learning styles are considered, and copyright concerns are discussed.…

Discussion of historians as library users divides the historians into four categories: professional historians, student historians, amateur historians, and family historians. Highlights include examples of problems with library services, including misleading library catalogs and inadequate reference service; the reference librarian as guide to…

Explores how to analyze various political processes which affect resource allocation to libraries. The marketing of library "products" is discussed, and practical strategies for assisting the individual librarian in political processes are offered. (AEF)

Describes Germany's national engineering library, the Technical Information Library, and discusses its usefulness as a model for a similar library in the United States. Highlights include a discussion of the library's history, facilities, collections, services, online catalog, and clientele. (JMV)

Discusses the trend for bibliographic instruction in academic libraries to be more attentive to aspects of content and delivery related to diversity. Highlights include communication competence; ethnic competence; ethnocentrism; navigating community information systems as opposed to libraries; different ways of learning; and nonverbal…

Presents a step-by-step guide to creating a student-run puppet program in public libraries. Topics discussed include buying a stage; collecting puppets; recruiting and screening volunteers; selecting and adapting stories, including length, characters, and dialogue; the rehearsal process; and performance suggestions. (LRW)

Reflects on changes in information technology and current and possible future trends. Topics discussed include technological innovations and their chances for success; information technology devices; finding market niches; and implications for libraries, including the future of print books and projections of electronic access and publishing. (LRW)

Describes the Electronic Text Center at the University of Virginia that contains an online collection of full-text databases delivered through a single search program. Highlights include user support services; use of Standard Generalized Markup Language; users; and providing a model for other universities. (LRW)

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

By reflecting the new global community in staffing, collections, programs, exhibits, and services, public libraries will be fulfilling their role in the acculturation and education of new citizens, as well as contributing to greater community understanding and a new world order. A sidebar lists seven steps for serving recent immigrants. (AEF)

Discusses the role of librarians as information intermediaries and suggests that this role be emphasized instead of encouraging enduser searching that relegates librarians to the role of advisor or consultant. Highlights include librarians' roles in public education; reference services; academic librarians; and the appropriate use of technology.…