Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

Provides guidance to academic librarians for making cost-effective and appropriate purchase and networking decisions for electronic bibliographic database products. Topics include user needs, user and program demographics, academic computing and network support, delivery options, and considerations for the future. (Author/LRW)

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

Discusses various communities that have contributed to the development of the Yale University Library Electronic Text Center (ETC) and describes the evolution of the ETC from a center for the support of electronic texts in the humanities to an electronic resource center providing support in the creation of World Wide Web resources. (LRW)

Considers the implications of community connections by examining a coalition developed by the Pekin Public Library (Illinois): the Pekin Intergenerational Network (PIN). Highlights include recognizing the need for coalitions; developing a team; and evaluating the coalition's progress. (AEF)

Describes the development of a yearlong plan to increase student reading in an elementary school media center. Discusses the involvement of families in literacy programs; extending services of the media center; community involvement, including readings by community leaders; students writing and publishing their own books; and reading clubs. (LRW)

Describes the Virtual Running Start program that allows high school and other students to attend Seattle Community Colleges via the World Wide Web. Community-based learning, which allows students to use computers in public libraries or high school computer labs, is discussed, and implications for libraries are considered. (LRW)

A Queensland University of Technology (QUT) Equity Grant provided an opportunity for the QUT Library to engage indigenous students in a dialog facilitated by an experienced storyteller who focused on cultural and motivational issues that affect the relationship between students and the library. Results and recommendations are discussed.…

Discusses how faculty and reference librarians at Santa Fe Community College (Florida) formed an internal educational partnership to incorporate the use of technology for enhancing teaching and learning. Describes efforts in the Department of Mathematics and Statistics, as well as the Web-based library instruction course. (LRW)

Discusses multitype library cooperation in South Dakota, including a statewide automated network that supports library operations and contains periodical indexes; state library activities that include providing service to rural libraries via the Internet as well as library staff training; and school library projects. (LRW)

Describes a needs assessment conducted at Oregon State University libraries to guide the design, content, and development of a natural resources digital library. Highlights include user profile; identification of questions; face-to-face interviews; workshops with users; current sources for relevant information; users' information needs; ability to…

A study of undergraduates found that grades, class year, focused academic library activities, informal faculty interaction, active course learning, and conscientious writing resulted in gains in critical thinking, suggesting that academic librarians should design library-research-skills courses to increase student-focused use of the library and…

This bibliography on users' machine-assisted information seeking behavior was compiled by the American Library Association's Reference and User Services Association (RUSA) Machine-Assisted Reference Section (MARS). Includes adoption of technology; digital library services; hypertext; interface design; models and theory; relevance; resource…

Describes library services available to distance learners at the Rochester Institute of Technology's library. Highlights include courseware products; subject specialists; electronic course reserves; interlibrary loan; research databases; online library instruction, including online guides, streamed instruction, and computer based training for…

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…