This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…

Because English language learners enter kindergarten at a distinct disadvantage, Celano and Neuman examine the role public libraries can play in rallying around these young children to better prepare them for school. The authors document a new program called Every Child Ready to Read, which recently launched in 4,000 public libraries across the…

Five initiatives launched during Cyndi Phillip's term as American Association of School Librarians (AASL) President (2006-2007) continue to have an impact on school librarians ten years later. They include the rewriting of AASL's learning standards, introduction of the SKILLS Act, the presentation of the Crystal Apple Award to Scholastic Library…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

This case study presents the experiences of a newly hired distance learning librarian at a large academic library. Faced with taking over a position that lacked a dedicated staff member for two years, the librarian wanted to understand the current state of services. In the course of investigating and collecting data and while working through…

Quantitative literacy is an essential twenty-first century skill that universities are heavily invested in teaching to students. The social sciences play an important role in these efforts because they attract students who might otherwise avoid data and mathematically oriented courses and because they ground quantitative reasoning in political and…

When working with immigrant and refugee audiences, art museums can be unique sites of engagement, healing, and language acquisition through art-making experiences and in-gallery activities. Furthermore, museums can close the gap between service provider and cultural institution by building sustaining relationships rooted in long-term collaboration…

Undergraduate research is defined by the Council on Undergraduate Research (CUR) as "an inquiry or investigation conducted by an undergraduate student that makes an original intellectual or creative contribution to the discipline." This study serves as a snapshot of current library practices in relation to formal undergraduate research…

User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

This article highlights key points in the process of collaboration, creation, and assessment of a digital exhibit that tells the story of a larger digital collection, and its use in project-based assignments for a course on women's sporting experiences. The exhibit is intended to be both a classroom research tool and a model of digital…

Leisure reading is important for personality development and mental growth of children. Reading habits developed during early childhood are likely to continue rest of the life. The main purpose of this study was to investigate leisure reading habits and preferences of young children in Singapore. A questionnaire was used for data collection and…

Special collections and area studies librarians face similar challenges in the changing academic library environment, including the need to articulate the value of these specialized collections and to mainstream processes and practices into larger discovery, teaching, learning, and research efforts. For some institutions, these similarities have…

In this article, Susan Altman shares her experience of working as a library assistant at Forest Heights Elementary School in Columbia, South Carolina, while taking classes in the Master of Library and Information Science (MLIS) Program at the nearby University of South Carolina. She discusses getting acquainted with the students, faculty and…

This literature review is intended to examine transformative learning within the context of academic libraries and its applications for librarians. Although the main audience is academic librarians who facilitate student learning, it may also be of interest to other practitioners and researchers who are interested in applying transformative…

In the spring of 2015, 14 faculty members in social science or in science, technology, engineering, and mathematics (STEM) spoke with a working group from the University of Kansas (KU) Libraries regarding their research needs and challenges. Their responses highlighted a dynamic research environment in which individual researchers desire to…