At the heart of any successful cross-cultural knowledge transfer effort lies an individual or group of individuals with the skills to manage a complex, ambiguous and often stressful process. The ability to manage the knowledge transfer process depends as much on learning in real time as it does on rational planning. Yet, few approaches to…

An e-Learning team within an insurance corporation established a research partnership with three researchers to inform the renewal and innovation of their e-Learning solution. The research focused on management's perceptions on the future of e-Learning, learners' perceptions of their use of the e-Learning system, and administrators' perceptions of…

Production planning and control (PPC) systems and operations performance measures are topics that students generally find both boring and difficult to understand. In the article, the authors present a production line game that they have found to be an effective tool to increase student interest in the topics as well as student comprehension. The…

Most of the time, technology in the classroom is a "we" or "they" issue: On one side are the people who deploy and operate the systems, on the other, the academics and staffers who use them. But, typically, on both sides, everyone is so busy trying to prepare for the next class or the next term that there's little opportunity…

Students are becoming accustomed to using the Internet as an information source that supplements or replaces the normal institutional and classroom handout. However, the use of full electronic books through the Internet or CD instead of a printed full text book is a uniquely different experience, not only for these students but also for academics…

The ability to interpret information from any source, and increasingly visual sources, is a vital skill for all graduates in contemporary culture. The development of the skills to read visual texts and communicate that understanding requires a certain level of critical thinking and reflection, skills which can only be developed over time, through…

A vital aspect of performance measurement is the assurance that the service provided by the library or information service is valued by the users. Profiles of information use can help in the analysis of performance at a more detailed level than is normally practiced. The quality assurance toolkit described in this paper was designed to facilitate…

This document contains four papers presented at a symposium on leadership and management development moderated by Mark Porter at the 1996 conference of the Academy of Human Resource Development (AHRD). "Expanding Formative Experiences: A Critical Dimension of Leadership Deportment" (Gary D. Geroy, Jackie L. Jankovich) advocates focusing…

Examines the following essential skills for a successful electronic performance support systems design: (1) the ability to understand and assess human performance needs; (2) open-mindedness; (3) solid design skills; (4) human-computer interface design skills; (5) team leadership skills; and (6) microcomputer application design skills. (AEF)

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

Metaphysically speaking, the idea of self-reflection has been the subject of discussion for thousands of years. The idea carried human beings through the Renaissance, and an entire movement tied to it sparked a sociopolitical movement called the Enlightenment. In more recent times, thought leaders such as Immanuel Kant, Karl Marx, and Sigmund…

October is national Cyber Security Awareness Month, and for the world of higher education, that means it is time to take a look at defense systems and plan for the future. Clearly, more planning is needed now than ever before. According to the majority of IT market research firms, phishing and identity theft have leapfrogged spam and spyware as…

For all the value that a virtual world can bring to teaching and learning, there are potentially negative consequences that must not be ignored when considering the role of technology in education. In his commentary, Robert Sanders draws upon a 1909 short story by E.M. Forster ("The Machine Stops") as well as his own experience with students to…

The concept of Electronic Performance Support Systems (EPSS) is containing multimedia or computer based instruction components that improves human performance by providing process simplification, performance information and decision support system. EPSS has become a hot topic for organizational development, human resources, performance technology,…

Profiles Thomas F. Gilbert, a pioneer and influential leader in educational media and instructional technology, who is often cited as the founder of the field of performance technology. Discusses Gilbert's educational background and early interests, contributions to scholarship, awards, work as instructional-design consultant and performance…