Describes a study of the barriers and enablers to the practice of HPT (human performance technology) that included a research review and interviews with professionals. Highlights communication and language, business environment change, professional relationships and placement of HPT expertise, and the need for a new business model for HPT.…

Discussion of organizational change and performance improvement programs focuses on 10 guidelines for developing successful implementation plans. Highlights include defining a vision and mission; cultural considerations; forming a team; contingency plans; communication; employee education; monitoring mechanisms; and rewarding and recognizing…

Instructional Design and Technology (IDT) professionals practice their skills in a broad range of career environments and job roles. The resulting collection of competency lists and wide range of practice environments, coupled with the frequent changes that have always characterized the field, produce complexity that is difficult to communicate to…

This paper examines the changing use of policy levers in the English postcompulsory education and training system, often referred to as the learning and skills sector (LSS). Policy steering by governments has increased significantly in recent years, bringing with it the development of new forms of arms-length regulation. In the English context,…

Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in…

The literature suggests that teacher morale is at an all time low in Australia (Hicks 2003, Smyth 2001) with teachers feeling undervalued, frustrated, unappreciated and demoralized (Smyth 2001; Senate Employment, Education and Training References Committee (SEETRC) 1998). In this paper the author utilizes the data gathered in a recent study into…

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…

Successful performance improvement efforts draw from such disciplines as psychology and systems theory, and from the fields of instructional design and human resource development. Both knowledge management and organizational learning are valuable additions to the human performance technologist's repertoire for performance analysis and intervention…

Describes a systematic approach to selecting instructional designs, discussing performance analysis, gaps, elements (inputs, conditions, process, outputs, consequences, feedback), matrices, changes in performance state (establishing, improving, maintaining, and extinguishing performance), intervention interference, and involving others in…

Proposes that object-oriented (OO) analysis, design, and programming methods, currently having a major impact on computing, will play an increasing role in shaping the paradigms of performance technology--particularly in instructional design (ID). Ties this crossover of OO from computing to ID to design trends and ongoing research in ID. (AEF)

Discusses software design for enterprise systems and for video games, and describes difficulties with enterprise tools, including interface complexity, training costs, and user frustration. Examines the world of tools and games from the human perspective and suggests ways in which game design can be successfully transferred to the enterprise tool…

Describes the use of small-scale change projects by Philadelphia's Department of Human Services to generate new outcomes and new skills and experience that improved basic day-to-day operations, strategic planning, and cumulatively produced larger-scale changes in service, financing, and performance. (Author/LRW)

Performance improvement practitioners can be stymied to solve clients' problems. Clients may fail to recognize problems, would rather address symptoms than root causes and practitioners unable to convince clients to institute a meaningful solution. Practitioner can use internally developed data to build a case for action, create a clear vision of…

Discusses high-involvement work teams, in which groups of workers participate in improving their work activities; describes how a typical work team progresses through a project; and introduces a systems model of interrelated steps through which teams may progress to solve problems. (LRW)

Proposes the need for electronic learning to be redefined to move beyond training toward a wider array of solutions, from performance support to knowledge management. Topics include balancing employees' instructional needs with informational needs; integrating online courseware with knowledge systems; communities of practice; access to experts;…