Considers issues involved in the change process within organizational culture. Highlights include adopting an appropriate management style; evaluation of performance; aspects of change; implications of change for people management; degrees of change; resistance to change; and an example of planning and implementing a new information technology…

Discusses performance improvement interventions, including training, and the need for evaluation to measure training effectiveness. Reviews six evaluation perspectives of corporate training programs and recommends four areas for further study, including overall evaluation models and appropriate uses of the results of evaluations. (Contains 63…

Discusses the need for teamwork for organizational success and productivity and provides two native Chinese performance technologists' perspectives on barriers to team performance in Chinese culture. Topics include class distinction and bias; being noncommittal and avoiding involvement; professional relationship versus friendship; and lack of…

Describes 360-degree feedback that provides performance data from multiple points of reference. Topics include reasons for performance improvement; what needs improvement; how to improve; choosing a reliable 360-degree instrument; and applications of 360-degree feedback, including personal development, team development, change, and needs…

Suggests that performance consultants are at their best for the benefit of clients when they assume the role of facilitator, not solver of clients' performance problems. Describes the four requirements involved in facilitation: Facilitators, Exemplary Performers, a Model, and Resources. Illustrates how to implement and use the four features of…

Discussion of organizational change and possible negative effects which can impact organizational performance focuses on ways a manager can identify problems with employee motivation and productivity and address them in a supportive manner. Topics include clear expectations, open communication, and recognizing employee efforts. (Author/LRW)

The purpose of the standards described in this article are to provide guidance and a common set of values for human resource development/human performance training (HRD/HPT) professionals. General Standards; Research and Evaluation; Advertising and Other Public Statements; Publication of Work; Privacy and Confidentiality; Teaching and…

Examines the cultural adaptation process experienced by people working in foreign environments. Reviews current organizational gaps in managing cross-cultural challenges; examines the phenomenon of culture shock; and presents a model for applying HPT (human performance technology) strategies to change culture shock to cross-cultural competence.…

Describes a study that investigated the relationship between transformational leadership practices, culture, and organizational effectiveness in 12 small manufacturing and service companies. Discusses difference between high-performance and mixed-performance companies and describes results from the Leadership Practice Inventory (LPI) and the…

Over the past several years, there has been a shift in emphasis in many business, industry, government and military training organizations toward human performance technology or HPT (Rossett, 2002; Dean, 1995). This trend has required organizations to increase the human performance knowledge, skills, and abilities of the training workforce.…

Drawn by a vision of solving performance problems in a systematic, systemic and results-based approach, training professionals are turning to human performance technology (HPT). However, many who try to implement HPT find themselves struggling to measure the improvements their interventions are designed to achieve. Ford notes that these…

This paper presents the activities of the Universal Service Administrative Company (USAC) for 2009. The past year was one of accomplishment for USAC. USAC implemented a host of advances in operations, infrastructure, and outreach in an effort to continue to improve collection and disbursement of the Universal Service Fund (USF) support and to…

Two years into an aggressive expansion plan, Aspire Public Schools was on track in terms of school openings, but behind on its goals to add a layer of management. The schools were performing well, but the nonprofit's leaders were stretched paper thin and concerned about the organization's ability to perform in the face of more growth. Determined…

Needs assessment plays an important role in training and human performance improvement efforts, but the literature contains little research on this topic. This study extended previous research on the Performance Analysis for Training (PAT) model of needs assessment by examining its implementation to determine environmental and occupational health…

The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results,…