Discusses the failure of many human performance technology (HPT) solutions; describes craft solutions as opposed to scientific knowledge and the application of technology; and stresses the need for collaboration for the development of successful HPT solutions. (Contains 21 references.) (LRW)

Discusses human performance technology (HPT) and change strategies. Describes types of power, including personal power and position power; participative change strategies; directive change strategies; performance improvement; and examples of strategies to help change individual and organizational behavior. (LRW)

Discusses the application of performance technology to improve the performance of people and processes and shows ways to extend the influence of the performance analyst to investigate and improve core processes within an organization. Describes the performance analysis model and presents four case studies based on hospital performance issues. (LRW)

Discusses the process of personnel selection as an element of performance improvement and suggests that how well a potential employee will fit into the organizational culture should be a selection criteria. Describes five steps to integrate organizational culture into the personnel selection process, including an internal organizational cultural…

Discusses problem solving and why employees need to be trained and educated to solve problems. Highlights include domain knowledge and its role in problem solving; instructional design issues; types of problems; discrete problems versus metaproblems; and the need to prescribe instructional design processes for each type of problem. (LRW)

Discusses client satisfaction criteria relevant to human performance consultants and explains the CREDIT model that represents what clients consider most important. Examines CREDIT: Client needs, Relationships, demonstrating Expertise and experience, creating Deliverables, Interpersonal skills, and Tracking and project managing. (LRW)

Explains Gilbert's Behavior Engineering Model that can enable the success of novice performance engineers by prompting appropriate front-end analysis and describes a performance improvement project conducted in the customer service department at an insurance agency. Discusses task clarification, employee self-monitoring, and public posting of…

In May 1998, at the ceremony celebrating the hundredth anniversary of Beijing University, Party and state leaders put forward the objective of establishing a number of world-class universities among our country's institutions of higher learning. In January 1999, Beijing University launched, in an overall manner, its plan to "create a…

An important issue of the demographic change in the German population is the maintenance and promotion of the employability of aging workforces. However, there are hardly any suitable concepts or usable tools available to realize this goal. Possible approaches should push the individual strengths of the aging workers to the foreground and…

This study explored influences that perceptions of new technology implementation and planning processes, and dimensions of organizational climate have on perceptions of new technology deployment effectiveness. It also examined the extent to which dimensions of organizational climate moderates the relationships among new technology implementation,…

Although a great deal has been written about the need for more research in the HPT field, specific research questions have not recently been identified. This study used a three-round Delphi approach to identify research questions of interest to experts in the field, resulting in 100 questions that were classified under ten categories. Participants…

A wide range of developments in science in recent years has altered our views of our world and ourselves in significant ways. These views challenge the direction of applied science and technology in many fields, including those associated with learning and performance in organizations. At the same time, they open up opportunities and…

Providing students with an education that employers view as relevant and valuable is an ever-increasing challenge for universities. The purpose of this paper is to provide a framework that university professors can use to examine their own program offerings against competencies deemed important by the U.S. Department of Labor. This paper focuses…

Purpose: The purpose of this paper is to argue that taking the educational purposes of schools into account is central to understanding the place and importance of facilities to learning outcomes. The paper begins by observing that the research literature connecting facility conditions to student outcomes is mixed. A closer examination of this…

How paradoxical that evaluation, the main purpose of which is to establish value, often seems to return to the lowest value of anything that people do! Too commonly, in the authors' experience, evaluation is avoided or paid as little attention as possible. Due to its typically unloved nature, evaluation can be trapped in a low-level, minimalist…