Drawing on the extensive ethnographic research I conducted on Italy's performance evaluation system, this article highlights the cognitive biases associated with evidence use in decision making and institution working. Framing effects, status quo bias, motivated reasoning, and tacit conflicts between personal and organizational interests were only…

In this symposium, attention is primarily focused on ethics education in public administration programs in colleges and universities. We argue that teaching ethics should be not only limited to specific ethics courses in higher education nor just embedded as an element in various core courses in public administration programs, but also anchored in…

The main aim of the study was to analyze the impact of the COVID-19 Pandemic both on the public services and on public administration (PA) education, to find out how the process of teaching of future public administrators had changed during the Pandemic and how these changes could possibly influence the process of teaching public administrators in…

The purpose of this work is to provide empirical evidence as to how state level Freedom of Information or Access to Information and data protection regulator bodies in Mexico carry out their training tasks. We use different theoretical assumptions, particularly those that refer to the idea of "training in the public sector" regarding two…

Research has documented that applied projects that are experiential and grounded in the course contents offer effective hands-on experience to students to understand the course materials and apply their learnings in a meaningful way. Experiential learning is particularly relevant to Master of Public Administration Programs (MPA), which are usually…

Mass adoption of advanced information technologies is fueling a need for public servants with the skills to manage data-driven public agencies. Public employees typically acquire data skills through graduate research methods courses, which focus primarily on research design and statistical analysis. What data skills are currently taught, and what…

This paper focuses on a two-year program with a Norwegian public sector project-based construction company, where action learning groups and critical incident technique were combined to enhance organizational learning. Project-based organizations typically face difficulties of 'project amnesia', as they fail to integrate learning from experience…

The use of algorithms and automation of public services is not new, but in recent years there has been a step change in processing power and a decrease in the price of these technologies, which means we are seeing more widespread use. These advances are reframing our perception of what matters in ways that impact the ethical dimensions of…

The gap between public managers and academics has long been a topic of discussion in the field of public affairs. This article presents a successful strategy to bridge this gap: the creation and use of local case studies in executive education for Portuguese public managers. We found that the creation process, which included interviews with…

Every MPA student learns about organization theory but too few learn to "see" gender, both within the public service workforce and among clientele of the agency. Because organizations employ gendered structures and processes, it is incumbent on faculty to teach students not just about organizational architecture, but also how to identify…

The article examines five areas novice instructors should consider before teaching public finance. First, instructors should ascertain their comfort level along the qualitative-quantitative continuum. This ranges from a high-level overview of the budgetary process, politics, players, and outcomes (qualitative) before descending into spreadsheets…

If the aim of developing public policies is to solve social issues, it is worth asking whether the higher education programs for future public servants are being adapted to the demands of our societies. If we also recognize a relationship between education and political capacity, then it is pertinent to study the development of knowledge, skills,…

Creating an engaging and educational experience in an ethics class can be difficult. But media, such as TV and movies, can supplement ethics education in public administration. For this study, I used the TV show "The Good Place" as a case study for a masters-level Administrative Ethics class. Through this, I explore the themes presented…

Emotion is the "how" of NASPAA competencies related to leading and managing in a culturally-conscious manner. In this article, we describe the role of emotion in public service and we detail the mechanism by which emotion fosters a collective mind-set for effective public service leadership and cultural literacy. We indicate specifically…

Background: Many different concepts have been invoked in the literature to describe coordination between scientific and policy practices. However, a framework to understand different types of this boundary management is lacking, which allows 'linear' models and 'gap' metaphors to persist. Objectives: To operationalise the multidimensional…