The New Americans Program at Queens Borough Public Library (QBPL) is well known for the innovative collections and programs it provides to one of the nation's most diverse communities. What is less known is the rigorous analysis of demographic data that provides direction to the program. Wai Sze (Lacey) Chan uses demographics to create as complete…

Troy Johnson was a devoted reader and library user even as a teen living in Alaska. His experiences with librarians there and at the University of Nebraska College of Law made law librarianship an appealing career choice when he received his law degree and realized he had no idea what he wanted to do with it. Now, as Electronic Services and…

For as long as libraries have charged fines for books returned after their due dates, this familiar practice has excited comment and controversy. Fines are thought by many to deter patrons from keeping materials too long. However, others believe there is little persuasive evidence that fines are more effective at minimizing overdues than are…

In 2003, Penn State Libraries implemented payroll deduction and collection agency programs to gain better control of accounts receivable. The author reports on the implementation processes and first year outcomes of the programs. She recommends careful consideration of several questions before implementing such measures.

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the…

Teacher-librarians and teachers said that testing is driving everything that they do. One elementary teacher said that her entire grade level had not been to the library all year because they did not have time because the testing is all consuming and dictating all they do in the classroom. The teacher-librarian at that school added there was…

This article analyzes the concept of the Invisible Web and its implication for academic librarianship. It offers a guide to tools that can be used to mine the Invisible Web and discusses the benefits of using the Invisible Web to promote interest in library services. In addition, the article includes an expanded definition, a literature review,…

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

Comprehensive, easy to use, and overflowing with fresh ideas, "Preschool Favorites" has everything needed to create storytimes: just add the kids! Each of the 35 fun themes includes a wealth of book suggestions, fingerplays (the "glue" that holds storytime together!), short poems, flannelboard stories (complete with patterns), music suggestions…

The Australian Museum, Sydney, is Australia's oldest museum, internationally recognised for its longstanding scientific contributions. Less well-known is the Museum's fine collection of monographs and journals relating to natural history and anthropology, which has been used to support the work of Museum staff and external enquirers since the late…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

This article analyzes a textbook collection project that spanned three semesters at the University of Minnesota. The project consisted of collecting extra copies from professors in several departments and placing the items on reserves for short term circulation; there was a small amount of money dedicated to the project. An analysis of circulation…

Reference librarians often encounter "instrument seekers," library users who need to find a complete psychosocial test, scale, or questionnaire to use or adapt for research or clinical use. This article focuses on the resources that can help to answer these types of questions. Reference books, monographs, journal articles, and online…

Library services to Native Americans have expanded greatly in the past several decades, but more work still needs to be done to provide for the information needs of Native Americans. Data from the U.S. Current Population Survey were used to compare library use rates of Native American households to rates of Anglo households. Results show that…

This article reports the results from a national survey of experiences in postsecondary education of students with visual impairments in gaining access to textbooks. Participants were members of listserves sponsored by the student affiliates of the American Council of the Blind and the National Federation of the Blind. While the majority of…