This paper outlines the emerging trends for leadership in the knowledge era. It discusses these within the context of leading, creating and sustaining the performance development cultures that libraries require. The first step is to recognise that we all need to take leadership personally no matter whether we see ourselves as leaders or followers.…

Collection development librarians have long struggled to meet user demands for new titles. Too often, required resources are not purchased, whereas some purchased resources do not circulate. E-books selected through patron-driven plans are a solution but present new challenges for both selectors and catalogers. Radical changes to traditional…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

At most colleges and universities, there are a number of small, nonlibrary collections across campus, such as those found in student centers or academic departments. Historically, at American University, partnership with these collections was done through absorbing them into the main library collection. Recently, however, the Library has seen…

This paper proposes a novel method for recommending books to pupils based on a framework called Edu-mining. One of the properties of the proposed method is that it uses only loan histories (pupil ID, book ID, date of loan) whereas the conventional methods require additional information such as taste information from a great number of users which…

The position of electronic resources librarian was created to serve as a specialist in the negotiation of license agreements for electronic resources, but mission creep has added more functions to the routine work of electronic resources such as cataloging, gathering information for collection development, and technical support. As electronic…

Community colleges are often venues for flight training programs. Since such programs are often housed off-campus at a local airport, the library may not even be aware of their existence. These programs range from small single courses done in conjunction with a local airport to full-fledged varieties with a fleet of aircraft owned by the college.…

Weeding a reference collection can be time consuming, a thankless job, and an endless task. It is a dusty job and can add to the librarian's workload. Weeding the collection can add to its currency and usability; plus it removes outdated materials. Periodically weeding allows librarians to remember what is in the collection and what can be removed…

The author's first "real job" when she was fresh out of library school was working as a leave replacement for an elementary school media specialist. One of her first tasks as the interim media specialist was to help organize the fourth grade science fair. Using her recently acquired library school skills, she decided to call the local public…

Content is both a key ingredient for business and a major expense. Market research shows that the investment in content and data is generally one of the top expense items within a firm. For some firms, within the financial industry, for example, content costs are the second or third level of expense behind the cost of employees. While there has…

Cumberland University (CU), where the author serves as a library technical assistant, is a small, private liberal arts college located in Lebanon, Tennessee, about 30 miles east of Nashville. CU was the first college in Tennessee to have campuswide wireless internet access, and organizations such as the Alumni Association have a strong presence in…

During the summer semester, the Vise Library at Cumberland University (CU) began working on its "digital makeover." It has six goals: (1) Create a more user-friendly and dynamic website; (2) Activate and maintain accounts on social networking sites such as Facebook, MySpace, and Twitter; (3) Produce a library blog that allows students, staff, and…

Purpose: This paper aims to outline the developments and strategies employed to supply online library services in Wales through a national platform: library.wales.org These services include: the "Cat Cymru" cross-catalogue search, centrally procured subscription resources and local library microsites. Design/methodology/approach: The…

No doubt most school librarians have heard of the American Association of School Librarians' (AASL) new "Standards for the 21st-Century Learner." The four standards with their accompanying skills, dispositions, responsibilities, and self-assessment strategies form a defining new vision for the direction of school library programs. AASL named the…