Explores what the library profession can learn from indigenous peoples. Highlights include cooperation, decision making, improving management, using workplace stories to provide reinforcement for success, generosity in service principles, patience, developing information networks, and diversity. (AEF)

Describes how the Magwood Public Library (Cook County, Illinois) successfully passed a $6.5 million tax referendum. Recommends showing the need for expansion, hiring an architectural firm to conduct a feasibility study, detailing the costs, securing community support, emphasizing cost effectiveness, and promoting the proposal. (AEF)

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

The digital library encompasses the application of high-performance computers and networks to the production, distribution, management, and use of knowledge in research and education. A joint project by three federal agencies, which is investing in digital library initiatives at six universities, is discussed. A sidebar provides issues to consider…

Discusses chief factors that contributed to the rebirth of Chicago's central public library and its branch libraries: (1) a politically connected commissioner, (2) better funding, and (3) a central library. Highlights include a review of the library's administrative management styles, staff training techniques, past and current facilities,…

Presents viewpoints of four library professionals on the role of American libraries in the development of third world libraries. Topics discussed include the role of libraries in democracies; financial and human resource needs; the role of library associations; and staff exchange programs, including the American Library Association's Library…

Describes the impact that the war on drugs in Colombia has had on their library services and on the lives of professional librarians. Topics discussed include political, staffing, budget, resource, and physical plant problems; the serious shortage of professional librarians; and extending library service to rural areas. (LRW)

Views academic libraries through the lens of the assessment and accountability movements. Illustrates how a research library at the University of Rochester (Rochester, New York) has created an assessment environment in an effort to focus on educational impact. Discusses principles of good practice, and formal and informal evaluation. (AEF)

Discusses the problems of spatial requirements and design as they affect utilization of audio-visual (AV) resources in Nigerian university libraries and presents a new design for an AV media center as an alternative to the current practices. Discusses decision making, consultation and analysis, and storage, access, and display considerations. (AEF)

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Explores the management of CD-ROM service in Malaysian academic libraries and marketing strategies used to popularize it. Findings revealed that these libraries use a variety of marketing and promotional channels, some of which need improvement; the libraries need to strengthen their end-user education programs to suit users with different levels…

Discusses the processes involved in migrating a library's automation system. Highlights include getting information from vendor demonstrations, setting up an evaluation database to analyze RFPs (requests for proposals), making a spreadsheet that compares costs of packages, making recommendations once the data are analyzed, and implementation…

Suggests that to reach those responsible for funding, librarians need to be more assertive in making the school library's role and services understood. Discusses maintaining visibility, using every opportunity to tout new materials and services, having credibility and knowing the collection, making libraries comfortable and accessible, and…

In addition to building a new facility and providing innovative services to its students/faculty/administration, the Valley Library of Oregon State University, winner of the Gale Group/Library Journal Library of the Year Award, has created partnerships with public libraries, the business community, school districts, and other academic…