Describes the historical development of online information retrieval systems and services. Gives an overview of the three pioneer groups of the online age: (1) programmers, system designers, and researchers; (2) managers, trainers, and custom service representatives; and (3) users. Also examines those individuals who made exceptional contributions…

Addresses the students' perspective of library employment. Discusses a study conducted at the University of Virginia (1987) on student attitudes and library employment practices, and provides 12 recommendations for better management. Also notes the implication of part-time work, the importance of using performance measures, and the benefits of…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Investigates the government policies in India, especially the five-year plans regarding finance, since its independence in 1947 and their impact on the establishment of the public library system. Highlights include model library systems, library development, national libraries, information services, and adult education and public libraries.…

Describes efforts to conserve library materials in Cambodia being undertaken by a Cornell University library program. Topics discussed include the absence of educated librarians; environmental problems, including insects; an absence of preservation facilities and supplies; a lack of policies for the National Library; and physical and bibliographic…

Discussion of the possible changes in Hong Kong in 1997 when rule passes to the People's Republic of China focuses on the uncertain future of libraries and librarians. Topics discussed include the political climate; the departure of qualified Chinese librarians; and the growth of libraries and computerized systems. (LRW)

Discusses the role of the Commission of the European Communities (CEC) in the development of the electronic information industry in Europe. Activities aimed at libraries are described; the IMPACT program for developing the market for information services is explained; and problems of multilingualism are addressed. (LRW)

Discusses recent developments in extending library services into provincial centers and rural areas in the Solomon Islands. Topics addressed include background on library development in the Solomon Islands, the establishment of the National Library Service, links to government policy, rural library history and development, provincial libraries,…

Discusses the ancient library at Alexandria and describes plans for the development of the new Bibliotheca Alexandrina. The administrative organization is discussed; the building design is explained; international cooperation between Egypt, UNESCO, UNDP (United Nations Development Programme), and the library community is described; and future…

Outlines the steps in the library building planning process, including (1) community, user, and staff analysis; (2) plan development; (3) design development; and (4) plan implementation. Guidelines for evaluating the architectural work as it relates to function are provided, and public self-service convenience and improved staff productivity are…

This theme issue includes eight articles that discuss the information age, the impact of information technology, and the role of libraries. Highlights include libraries in Brazil, Indonesia, and Nigeria; the Universal Availability of Publications (UAP) program; community literacy; database development in Malawi; and the Regional Energy Resources…

This study determined how the 12 academic libraries in the Council for Interinstitutional Cooperation (CIC) approached the challenge of identifying a constituency for fund-raising development activities. Topics discussed include results of a literature review; university organization for development activities; staffing; examples of achievements;…

Presents an overview of new trends in library financial support that includes connecting with a new generation of donors, a review of new funding vehicles, and new fund-raising resources. Examines the importance of forming partnerships with donors and working with colleagues in the field of philanthropy. (Author/AEF)

Vision 2008, a gathering of technology and library experts, was an unprecedented industry think-tank developed by 3M Library Systems as a means by which the future of libraries could be projected. Participants worked together to map out a best scenario for libraries of the future. Creative thinking and cooperative working were two ideas that the…

Discusses the inadequacy of laws protecting the privacy of library patrons and the necessity of improving confidentiality statutes. Addresses the form the statute should take, what should be covered, libraries the statute should apply to, when exceptions are justified, and how the statute should be enforced. (AEF)