This essay notes the emergence of learning as a key factor in academic library planning. It argues for an improved, learning-oriented planning process by noting the dangers that arise from the priority usually given to fixing dysfunctional space and from the traps of mistaking the "things" of learning for learning itself and of thinking…

Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

Using Dervin's (1983) Sense-making methodology related to communication-as-procedure including situation defining strategies, communication tactics, and addressing differences as the theoretical framework, this case study explores the processes of information need, seeking, and use through which English speaking Ethiopian women immigrants to the…

This article explores the historical relationships between libraries, policy, and politics in the United States. Far too often, policy and political discussions related to libraries have little historical context. While libraries have long viewed themselves as a pillar of democracy by supporting informed, educated, and engaged citizenry, political…

If you are like the millions of people buying the latest smartphone, iPhone 5, or Samsung Galaxy S III, your local library should have something to offer you. The Emma S. Clark Memorial Library, for one, has an app for that! Dubbed "Emma Mobile," the library's application works with iOS (Apple), Android (Google), and Amazon Kindle Fire…

The Carnegie Corporation of New York/"New York Times" I Love My Librar­ian Award publicizes librarians' abilities to improve their communities, and by highlighting the achievements of the winners, inspire other librarians to boost their own performance. Since the award's creation in 2008, it has helped the public to better understand…

Colorado State University Libraries (CSUL) purchased the digitized "United States Congressional Serial Set," 1817-1994 and "American State Papers" (1789-1838) from the Readex Division of NewsBank, Inc. and, once funds and records were available, the accompanying MARC records. The breadth of information found in the "Serial…

The study aims to explore the researchers' satisfaction with digital library resources and services and how they improved the research culture in Pakistani universities. A descriptive survey method was employed to achieve objectives of this study. Using stratified random sampling, for this survey we selected 14 public sector universities of Khyber…

Delaware County Community College provides library services to its branch campus community members by stationing a librarian at a campus 5 to 20 hours each week, without any more library infrastructure than an Internet-enabled computer on the school network. Faculty and students have reacted favorably to the increased presence of librarians.…

Today's school library uses an increasing number of digital resources to supplement a print collection that is moving more toward fiction and literary non-fiction. Supplemental resources, including streaming video, online resources, subscription databases, audiobooks, e-books, and even games, round out the new collections. Despite the best…

Over the years, the authors have asked their readers and colleagues to join them in creative and flexible thinking exercises to help reinvent or re-energize the work that needs to be done in school libraries. Their work to conceptualize a school library responsive to client needs and global changes erupted from this exercise nearly six years ago.…

The purpose of this study is to gain an understanding of current academic medical library circulation polices and examine methods libraries utilize to meet patron needs. Key informants were selected from five states. Statistics regarding financial practices, users, services, space access, and circulation practices were collected via survey…

This publication helps volunteers identify organizations that can provide books and other educational resources to their communities. It provides contact information and guidance on how volunteers and their community partners can submit requests and receive donations from the organizations listed, and it emphasizes the importance of sustainability…

Outreach programs remain essential in fostering the use of library collections and services. A review of one hundred seventy-four papers on academic library outreach from 2008 to January 2019 highlighted the popularity of these programs during this period as well as the identification of five themes. These themes point to the importance of library…