Discusses level 3 evaluation from Donald Kirkpatrick's Four Level Evaluation Model (level: 1-reaction; 2-learning; 3-behavior; 4-results) to measure training program performance. Highlights include an evaluation planning matrix; increasing evaluation data accuracy and reliability; data collection method selection; designing data collection…

Examines attributes, characteristics, and behaviors of performance-centered software packages that are emerging in the consumer software marketplace and compares them with large-scale systems software being designed by internal information systems staffs and vendors of large-scale software designed for financial, manufacturing, processing, and…

Presents a literature review of 38 articles that discuss electronic performance support systems (EPSSs). Assesses and classifies each article's EPSS by its settings for use, initial reasons for development, and system features. Finds that the primary markets responding to the potentials of EPSSs are businesses and industry, with secondary markets…

Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…

Describes "DesignStation 2000," a software and hardware workbench for laptop computers for the design of learning systems that includes capabilities for needs analysis; client presentation and proposal generation; rapid prototyping of interactive media projects; collaboration and project tracking; assessment of results; and adding to a…

Discusses two tools necessary for the successful practice of human performance technology: gathering data and interpreting data. The focus is on what data to gather, how to gather it, and how to interpret the data. (Author/JKP)

Considers three variables that can help performance technologists work more effectively with different kinds and different generations of people. Discusses recognizing the impace of position and disposition, assuring that feedback occurs, and thinking beyond old ways of operating and motivating. Suggests that the context of human interaction is…

Examines misconceptions about simulations for performance technology concerning what they reflect, varieties, uses (instruction, awareness, performance assessment, team building, transfer, research, therapy), levels of fidelity, design approaches, formats (graphic models; card, race, and cyclical games; interactive fiction; production simulations;…

Describes a Web-based learning environment that was designed to provide new learning opportunities for leadership facilitators to build content knowledge through interactive learning activities. Highlights include the iterative design process; human performance technology; learning environment design principles; and continuous improvement. (LRW)

The authors discuss potential shortfalls of assistantships and internships in preparing students for practical career application of professional degrees and describe the benefits to overall development of courses eliciting performance in authentic scenarios. This article explores what is necessary, not only to teach, but also to learn, human…

Evaluation is a powerful stage of both the instructional design and the human performance technology models. Unfortunately, it is not often done at a level that will measure the impact of training or other performance improvement interventions on-the-job and its value to the organization. If done properly, systematic evaluation can provide the…

The literature suggests that teacher morale is at an all time low in Australia (Hicks 2003, Smyth 2001) with teachers feeling undervalued, frustrated, unappreciated and demoralized (Smyth 2001; Senate Employment, Education and Training References Committee (SEETRC) 1998). In this paper the author utilizes the data gathered in a recent study into…

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…

This article presents an activity that encourages students to create and analyze an organizational culture. In this activity, students perform two rounds of "keeping balloons in the air" with a brief interlude to try and improve performance. Next, they conduct an in-depth discussion of elements of organizational culture that affect productivity.…

For most of the past decade, IT leaders in higher education felt on top of things. Challenges were usually comprehensible and addressable, doing reasonable things yielded reasonable results, and for the most part, IT was a substantial contributor to institutional progress. But these days, IT leaders rarely feel on top of things. Instead, some days…