This article establishes the level of skills and experience in preservation and conservation management using a case study methodological approach conducted in the 3 university libraries at the University of Zambia. The findings revealed that 20 (57%) of the library staff had not received formal training in preservation and conservation of library…

Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

The lyrics from the Ervin Drake song made famous by Frank Sinatra, "It Was a Very Good Year," kept coming to mind in 2010, despite the economy. While the quantity of works produced declined, and publishers suffered along with everyone else, there was no diminution in quality. With reduced budgets for collections, librarians were forced to make…

Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

In this article, the author discusses how to transform a down-on-its-luck library into an irresistible place for boys. She suggests to begin with vision, energy, and a lot of hard work. Based on the author's 30-plus years of experience working with students, she knows boys respond well to a scholarly environment. In fact, it is one of the ways…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

The public computing center offers an economical and environmentally friendly model for providing additional public computer access when and where it is needed. Though not intended to be a replacement for a full-service branch, the public computing center does offer a budget-friendly option for quickly expanding high-demand services into the…

People using libraries will expect to receive more of what they provide in more ways and in more places. It's already the case that people presume they should be able to do things they can do at the library through the web. Because they can do that, they presume they can use the libraries through their phones and their tablet computers. To some…

This article is an adaptation of a speech, "Leading the Transformation of Education for the 21st-Century," given by Allison Zmuda at the American Library Association National Conference in Washington D.C. on June 26, 2010, for the American Association of School Librarian's President's Program. In her speech, Allison poses a challenge to…

Libraries are evolving into learning laboratories or "libratories"--environments where a wide variety of learning activities and projects can take place. Part project space, part design studio, part community meeting and presentation space, and part research and development lab, libraries of the future will have a new alphabet of services--the new…

Colorado State University Libraries has been creating digitized collections, primarily from its Archives and Special Collections unit, since 2000. These projects involved collaboration among Archives, Cataloging, and Digitization; the most recent and ambitious project, digitizing 13,000 historical images of the university dating from the 1880s…

Library teachers can no longer do business as usual--their students' deep learning is at risk! Expanding current collection of books, CDs, and DVDs is progress, but library teachers cannot allow their facilities to become warehouses for information resources. Their library learning commons should be a place buzzing with the hustle and bustle of…

At the 2011 ALA conference, social media was still a topic of many discussions. For the past few years, librarians have shared their efforts to incorporate social networking applications like Facebook and Twitter as part of library services. Some librarians have taken on the challenge of establishing a social network for their library, while…

The year 2010 saw a major revolution in tablet technology with the introduction of the Apple iPad. Curious about the potential of this new technology for libraries, a group of librarians at Ryerson University in Toronto seized an opportunity to investigate the emerging role of the tablet in the daily academic lives of students. The group found…

In recent years public libraries have experimented with user-generated or community-contributed content through the interactive tools of Web 2.0. For some commentators this not just establishes a new relationship between libraries and their publics, but signals the end of information hegemony and an "expert paradigm". Such claims need to…