An educational customer relationship management (CRM) Chatbot is a learner support service automation tool that enhances the human computer interaction and user experience in higher education institutions through effective online conversation and information exchange. The machine with embedded knowledge is trained to identify the sentences and…

Rooted in the Greek tradition of Socrates and Aristotle, debate pedagogy utilizes the interpersonal 'heat' that comes with a clash in opinions to engage students in learning. Well-structured classroom debates can engage students, give them agency in their learning, and challenge them to view the layered perspectives that lie under the surface of…

As institutions of higher education continue to offer online instruction, educators and administrators of presentational speaking courses must adapt their classes for various modes of online delivery. One primary consideration for adapting a presentational speaking course to online delivery is how students will experience communication…

Juvenile populations face a substantial risk of emotional, physical, and psychological harm as a result of bullying and cyberbullying experiences. As a result, there is a need to assess the situational and individual factors contributing to the risk of bullying victimization. There is, however, little research examining cyberbullying victimization…

This study identified patterns of bullying roles in offline and cyber contexts among Korean adolescents and investigated their relationships with normative beliefs about offline bullying and cyberbullying. Four distinct latent classes of participant roles in offline bullying and cyberbullying emerged through a person-centered latent profile…

Game Learning Analytics can be used to conduct evidence-based evaluations of the effect that serious games produce on their players by combining in-game user interactions and traditional evaluation methods. We illustrate this approach with a case-study where we conduct an evidence-based evaluation of a serious game's effectiveness to increase…

"Zoom class" has become a prevailing norm for online synchronous learning during the COVID-19 pandemic. However, Zoom classes are often associated with fatigue and lack of student engagement. Theories of computer-mediated communication suggest that text-based, low-bandwidth, online communication may yield more positive communication…

The purpose of this manuscript is to explore how students perceive that online practices have enabled their participation in university physics programmes. In order to conceptualise how students bridge their science participation across physical and online spaces, we make use of the learning ecology perspective. This perspective is complemented…

Within higher education, students and institutions are increasingly moving towards blended components and fully online learning coursework. Best practice online pedagogy is understood to be student-centred with a strong emphasis on social learning through collaboration. The social aspect supports frequency of engagement while collaborative…

Pragmatic competence entails awareness-raising of impoliteness. This paper delves into the pragmatics of impoliteness in online communication, focusing on X (Twitter) interactions, with a particular emphasis on 126 replies to Elon Musk's controversial tweet. Utilizing Culpeper's (2011) model of impoliteness formulae and implicational impoliteness,…

Many researchers will comment on how vital parent engagement and participation is for student achievement, but there is limited research on this field in the online realm (Borup et al., 2019). This dissertation examined parent engagement at Indiana Connections Academy over the course of the spring semester of 2023 at the school. Since parent…

The purpose of this of this quantitative correlational study was to determine to what extent an associative relationship exists between the dimensions of e-leadership and the virtual team effectiveness factors among virtual teams at two-year, public technical colleges in the Upper Midwest of the United States. Prior to the study, it was not known…

Facebook is widely used and researched. However, though the data generated by educational technology tools and social media platforms other than Facebook have been used for research purposes, very little research has used Facebook posts as a data source--with most studies relying on self-report studies. While it has historically been impractical…

This study analyses the perceptions of students when learning in an online language learning (OLL) environment using virtual classrooms. The main goals were to find out if students enjoy learning in this manner, if they perceive learning benefits and if they would recommend this method to others. A total of 15 OLL students participated in this…

Thousands of international students come to the US every year and must rely on computer-mediated communication (CMC) tools to stay in touch with their family and close friends back home. In this dissertation, I examined international students' use of CMC tools for communication with their left-behind family and close friends by conducting 38…