In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

The inherent opportunities for communication, collaboration and experiential learning in an online and global network create the impetus for the new network paradigm in higher education. A strategic knowledge network in education was designed and developed to build "Mode 2" knowledge capabilities; create new knowledge for innovative…

Data-based decision making has been the mantra of the school reform movement since the late 1980s, but California does not yet have an effective system for collecting and using vital school information. California has taken a number of steps to address this shortcoming. These include the Public School Accountability Act of 1999 and Senate bills…

In public services delivery, action learning is increasingly employed in the hope of improving capacity to address complex, multi-casual and "wicked" social issues to improve the lives of citizens. Yet the understanding of how and why action learning might have potential for enhancing organizational or systemic capability rarely goes…

As American schools increasingly are called on to ensure students have the skills necessary to succeed in the 21st century, school districts nationwide are responding with a renewed interest in systemic change. The revived attention notwithstanding, educators, policymakers and the public still misunderstand the true meaning of systemic change in…

A model identifying seven principal dimensions of information systems and sources is developed and tested. The dimensions are defined in terms of required user behavior, with an associated scale indicating differential levels of this behavior. Both system design behavior and probable use behavior information in compatible forms are yielded. (15…

Defines the interactive timeout interval (ITI) as the amount of time that is allowed to lapse between user entries before the computer assumes that the terminal is abandoned and stops polling it. A method for determining optimal ITI, thereby increasing system efficiency of online catalogs, is demonstrated. (10 references) (CLB)

The author presents a seven-point approach to teaching information processing students how to document a system. The method focuses on requiring clear documentation for class projects and scheduling separate due dates for each document required in proper sequence. (CH)

Discusses design and evaluation concepts and methodologies in the context of comprehensive system design (CSD) and considers the concept of error throughout. Topics addressed include six core concepts of CSD; design processes; evaluation concepts; evaluation processes, including criterion-related validity, construct validity, and systemic…

Discusses the need to learn how to design learning systems involving the synthesis of systems thinking and design actions. Design intelligence is considered, based on theories of multiple intelligence; new models of the information age that require systems design are discussed; and the roles of symbolic analysts and symbolic synthesists are…

Examines Texas Christian University's integration of individual information systems used in various university departments into a single information backbone providing controlled levels of access to all interested audiences. Early results of the integration are discussed. (GR)

State education data systems have often been described as data rich but information poor. Historically, these systems were created for compliance purposes and, therefore, designed and managed as information technology projects, but a culture change is under way. Educators and other stakeholders are beginning to value data as a tool to inform…

Those involved in training know that creating instructional materials can become a tedious, repetitive process. They also know that business conditions often require training interventions to be delivered in ways that are not ideally structured or timed. This article examines the notion that learning objects can be reused and adapted for…

Blogs, which began as a way to easily post one's thoughts online in print, have evolved to include multimedia capabilities. A blog is not limited to text--audio and video can be incorporated. A video blog (commonly called a vlog) is a blog that uses video in its posts. People who create vlogs are vloggers, and the worldwide community of vlogs and…