As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

Students' voices are all too often missing in classrooms today. Research over the past 50 years has identified a number of problems associated with these missing voices. There are ingrained habits of "initiation-response-evaluation" (I-R-E) during which teachers assume responsibility for guiding classroom conversation and a tendency for…

The purpose of this transcendental phenomenological study was to understand how connective experiences are built between elementary teachers and parents in a virtual setting at the ABC school district in the southeastern region of the United States. The theory guiding this study was Siemens' connectiveness theory, as it explored the students'…

During the COVID-19 pandemic, in-person classroom instruction was placed on hold and university courses transitioned to online instruction. This transition resulted in novel challenges for instructors, including reduced professor-student interactions due to limited student webcam usage. The purpose of this study was to assess the impact of a…

Background: Cognitive-communication disorders (CCDs) are common in the traumatic brain injury (TBI) population. Despite this, there has been limited research that explores the long-term impacts of reduced cognitive-communication functioning on daily life for this population. Aims: To identify the long-term impacts of cognitive-communication…

Cooperative learning is associated with a variety of potential benefits to students, including better comprehension and retention, improved perceptions and attitudes, and increased openness to diversity. Yet, there is limited evidence or instruction on cooperative learning activities in asynchronous online classrooms, an increasingly common course…

The normative, developmental changes in affect-biased attention during the preschool years are largely unknown. To investigate the attention bias for emotional versus neutral faces, an eye-tracking measurement and free viewing of paired pictures of facial expressions (i.e., happy, fearful, sad, or angry faces) and nonface pictures with neutral…

Adults and children easily distinguish between fine-grained variations in trustworthiness intensity based on facial appearance, but the developmental origins of this fundamental social skill are still debated. Using a fast periodic visual stimulation (FPVS) oddball paradigm coupled with electroencephalographic (EEG) recording, we investigated…

Experiencing anxiety is a major obstacle for language learners, especially in productive skills. Among these, speaking is considered to be generally the most challenging. Clearly, many students are affected by Foreign Language Speaking Anxiety (FLSA) and this negatively affects many aspects of their language learning experience, such as group…

This qualitative descriptive study explored the experiences and perceptions of older, self-employed workers born before 1980 regarding computer self-efficacy related to communication technology before and during the COVID-19 pandemic. The findings of this study provided insight into their perception of age as an influencer on their use of…

This paper examines the communication patterns of an academic program and the power dynamics between faculty, staff, and student workers. This study utilized participatory action research and consisted of two cycles of data collection. Additionally, this study relied heavily on current research and findings for nonacademic programs like libraries…

Physician assistant (PA) programs must teach medical communication skills that facilitate effective patient care. Empathy is one such skill that is explicitly mentioned in relevant documents, but there is no common definition of empathy nor a formal curriculum to teach it. Current literature suggests that empathy is a feeling resulting from…

This longitudinal study examined the relationship between two content formats of the basic communication course (BCC) and first-year college student retention over a 4-year period (N = 5,653). Chi-square and logistic regression models indicated students who completed the BCC were more likely to be retained than those who did not complete the BCC.…

In this study, we investigate the benefits and barriers to postgraduate students' employability skill attainment through an in-person, boardroom role play activity titled "Theatre of the Board." We use a case study approach that incorporates mixed methods to analyse 157 pre- and post-survey student responses and twelve reflective…

The goal of this study was to explore the differences between male and female students regarding their expectations of lecturers in asynchronous, online courses. The participants in the study were 520 BA students at a teachers' college who attended asynchronous online classes. They answered a closed-ended questionnaire about the role of the…