This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

More attention should be given to the local dimension of equity research. A question that must be asked is to what extent there is an unequal distribution of opportunities to participate in vocational education and training (VET) that is mirrored by area of residence in both urban and rural localities. Questions must also be asked about the extent…

A study analyzed patterns of participation at the local level in adult and community education (ACE) and technical and further education (TAFE) in Melbourne, Australia postcodes. Patterns of participation were hypothesized as being different from those in Sydney, New South Wales, where previous research established the marked differentiation of…

A study examined the profiles of vocational education and training (VET) clients in disadvantaged areas of Sydney and Melbourne, Australia, building on earlier analysis of VET participation in those cities. The study examined the characteristics of VET clients coming from postal codes identified as disadvantaged to determine, if possible, to what…

This book is divided into six sections and 33 chapters. Section 1, "Who Needs Languages?" has five chapters: "Employers Do...and You Do!"; "What Are Employers Looking For"?; "In Which Careers Are Languages Useful?"; "How Do I Prepare Myself?"; and "Who Speaks What Where?" Each chapter in…

Early childhood programs have been shown to enhance school readiness, increase the efficacy of investments in primary schools and human capital formation, foster beneficial social behavior and, thereby, lessen social welfare costs, and promote community development. The World Bank has directed investment toward young children, including supporting…

Recognizing that cross-national information and analysis can contribute to the improvement of policy development related to quality early childhood education and care (ECEC), the Education Committee of the Organization for Economic Cooperation and Development (OECD) launched the Thematic Review of Early Childhood Education and Care Policy in 1998.…

Early childhood programs have been shown to enhance school readiness, increase the efficacy of investments in primary schools and human capital formation, foster beneficial social behavior and, thereby, lessen social welfare costs, and promote community development. The World Bank has directed investment toward young children, including supporting…

This document is a republication of the Aylesbury Report, first published and distributed almost secretly in 1981 as the result of an action research project in a large housing project (the Aylesbury Estate) in southeast London. The project offered employees of a local education authority the opportunity to question, criticize, and experiment with…

This handbook provides parents with information about the Grade 2 curriculum in Alberta, Canada. Based on the Alberta Learning "Program of Studies: Elementary Schools," the handbook describes the knowledge, skills, and attitudes students in Alberta are expected to demonstrate upon completion of the Grade 2 curriculum. Following…

This handbook provides parents with information about the Grade 3 curriculum in Alberta, Canada. Based on the Alberta Learning "Program of Studies: Elementary Schools," the handbook describes the knowledge, skills, and attitudes students in Alberta are expected to demonstrate upon completion of the Grade 3 curriculum. Following…

This report describes a low-cost, adaptable methodology for assessment of basic learning competencies (BLCs) in diverse cultural contexts. Following the introduction, section 2 provides a policy framework and covers priority populations; policy and assessment needs; challenges for policy-driven assessments; and questions policymakers might have.…

This book examines the realities of educational change from the perspective of reform-minded teachers, focusing on how the professional work of teachers mediates the translation of the new educational orthodoxy into sustained and enhanced levels of student learning. The book charts the perceptions and experiences of 29 teachers in grades 7 and 8…

The public sector in Finland faces tasks and challenges in promoting science, technology, and innovations in conditions of global change. Sustainable economic, social, and cultural development will continue to demand comprehensive development of the innovation system based on solid cooperation between the public and private sectors in the country.…

This document contains three papers from an international conference on "ways and means for more employment." The first paper, "Employment Policy Comparisons and Policy Advice" (Ulrich Walwei), covers the German labor market in the second half of the 1990s and requirements for longer-term employment success through coping with…