A qualitative study of a successful e-mail mediated help service which incorporated content analysis of service logs and interviews with staff and users revealed two models of ideal service exchanges: concise question/response dyads and extended dialog. Staff tend to consider dialog typical, while users almost exclusively consider the minimum…

A discussion of current uses of technology in campus activities programming looks at what is meant by "new technology"; the range of uses of technology in this field; the role and impact of the interactive aspects of information technology; how technology affects how professionals educate, advise, and train students; and dealing with students who…

Rich Site Summary (RSS) is an XML format designed to let content providers share news headlines and content with other sites without having to create a completely new Web page. Discusses three issues to consider before creating a newsfeed: content integrity, bandwidth issues, and spellcheck. Identifies resources for getting started and the two…

A study examined the effects of several text-entry methods, including handwriting and five computer-based approaches, in enhancing the speed of text entry for 108 students with learning disabilities. Handwriting was found to be the fastest mode of text entry, followed by word prediction. All methods improved writing accuracy. (Author/CR)

An information view of history is proposed. This would include the study of information and communication technologies as products of communal human labor. The late 19th-century United States is suggested as a critical period for innovation in modern information technologies. (Author)

Discusses five steps in creating a Web page: (1) preparing; (2) "prewriting" the pages; (3) drafting; (4) editing; and (5) publishing. Notes that Web pages entertain and persuade their audiences while providing valuable information on programs. (VWC)

The impact of gender on computer related attitudes, ability, and use has been actively documented, but little research has been done examining how to modify and reduce imbalances. The purpose of this study was to explore the effect of ubiquitous computing (24-hour access to a laptop and the Internet) on gender differences in pre-service teachers…

Every school district faces its own challenges and each grows from its experiences in meeting them. For the Honeoye Falls-Lima School District in upstate New York, the greatest recent challenge involved laptop computers, communication and community trust. The 10,000 residents of the Honeoye Falls-Lima Central School District are a mixture of…

This handbook provides information on procedures related to advising and general administrative functions at Barton County Community College (BCCC) in Kansas, in seven parts. Part I describes the philosophy, goals, and objectives guiding academic advising at BCCC and outlines student responsibilities and confidentiality concerns. Part II details…

Historically, data have been collected from survey participants through a paper-and-pencil questionnaire or through interviews in person or on the telephone. This study compares the use of a new approach, interactive telephone data collection (ITDCT) to traditional paper-and-pencil collection. ITDCT administers survey items through a digitized…

Motivated by the brain, neural networks are a right-brained approach to artificial intelligence that is used to recognize patterns based on previous training. In practice, one would not program an expert system to recognize a pattern and one would not train a neural network to make decisions from rules; but one could combine the best features of…

A fundamental change is taking place in the nature and application of technology in business, a change with profound and far-reaching implications for companies of every size and shape. A multimillion dollar research program conducted by the DMR Group, Inc., studied more than 4,500 organizations in North America, Europe, and the Far East to…

A project was conducted in Texas to update office education curriculum based on previously developed workplace outcomes and integration of competencies identified by the Secretary's Commission on Achieving Necessary Skills (SCANS). One course, Business Computer Applications I, was chosen as the model for the project. During the project, activities…

This paper presents the basics of "LATEX," a computerized typesetting program popular with mathematicians and other writers of technical papers, and compares it to conventional word processing programs. LATEX, which requires a text editor such as WordPad or NotePad--the text editor is used to produce and input file which the LATEX program…

Computer-assisted instruction (CAI) is becoming more important to vocational education, since at least 2 million schools now have computers, and by the year 2000, 75 percent of jobs may require computer knowledge. A review of the literature about CAI in vocational education produced the following findings: (1) although CAI can be effective in…