ERIC Number: EJ1488308
Record Type: Journal
Publication Date: 2025
Pages: 38
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1560-4292
EISSN: EISSN-1560-4306
Available Date: 2024-06-25
A Large Language Model Approach to Educational Survey Feedback Analysis
Michael J. Parker1; Caitlin Anderson1; Claire Stone2; YeaRim Oh2
International Journal of Artificial Intelligence in Education, v35 n2 p444-481 2025
This paper assesses the potential for the large language models (LLMs) GPT-4 and GPT-3.5 to aid in deriving insight from education feedback surveys. Exploration of LLM use cases in education has focused on teaching and learning, with less exploration of capabilities in education feedback analysis. Survey analysis in education involves goals such as finding gaps in curricula or evaluating teachers, often requiring time-consuming manual processing of textual responses. LLMs have the potential to provide a flexible means of achieving these goals without specialized machine learning models or fine-tuning. We demonstrate a versatile approach to such goals by treating them as sequences of natural language processing (NLP) tasks including classification (multi-label, multi-class, and binary), extraction, thematic analysis, and sentiment analysis, each performed by LLM. We apply these workflows to a real-world dataset of 2500 end-of-course survey comments from biomedical science courses, and evaluate a zero-shot approach (i.e., requiring no examples or labeled training data) across all tasks, reflecting education settings, where labeled data is often scarce. By applying effective prompting practices, we achieve human-level performance on multiple tasks with GPT-4, enabling workflows necessary to achieve typical goals. We also show the potential of inspecting LLMs' chain-of-thought (CoT) reasoning for providing insight that may foster confidence in practice. Moreover, this study features development of a versatile set of classification categories, suitable for various course types (online, hybrid, or in-person) and amenable to customization. Our results suggest that LLMs can be used to derive a range of insights from survey text.
Descriptors: Artificial Intelligence, Natural Language Processing, Surveys, Feedback (Response), Science Education, Biomedicine
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1Harvard Medical School, Office of Online Learning, Boston, MA, USA; 2Harvard Medical School, Office of External Education, Boston, MA, USA

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