The purpose of this paper is to show the growing use of the World Wide Web to answer questions in the public library from the perspective of a librarian at the Parsippany Public Library in Morris County, New Jersey. Discussion includes the following: information on Parsippany and Morris County; a brief history of the World Wide Web; uses of a…

This document is composed of three bibliographies that were handed out during a section of an American Library Association conference dealing with education and behavioral sciences and more narrowly, with how techniques borrowed from these disciplines can improve the effectiveness of reference services. The handouts are a 24-item bibliography on…

This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

Efforts have been made by the Cornell University Libraries (New York) reference staff to assist students with their library research for a popular undergraduate course in human sexuality. Librarians have found the course to be a serious problem for both their reference and stack collections as most students do not understand research strategy,…

This paper describes the provision of end-user search services in the libraries of the University of Ottawa using BRS/After Dark. It is noted that the service--Online After Six--is available during the evening hours to university faculty, students, and staff and to the general public. Program planning stages, service regulations, fees charged, and…

Summarizes a study of the use of reference service at Sterling Memorial Library, the central research library of Yale University. (PF)

The purpose of this study was to measure library users' reactions to the physical characteristics and the information and treatment received at the Orem (Utah) Library information desk. Over a 3-day period, a questionnaire designed by the researchers was distributed to 207 users, ages 11 and over, as they left the library. The results were…

This report describes the findings of a study conducted for the New Jersey State Library (NJSL) with two major objectives: (1) to determine how much it costs two State Contract Libraries (the Central Library of the Newark Public Library and the Bureau of Law and Reference of the New Jersey State Library) to provide supplemental question handling…

This summary reports the findings of a study conducted for the New Jersey State Library (NJSL) with two major objectives: (1) to determine how much it costs two State Contract Libraries (the Central Library of the Newark Public Library and the Bureau of Law and Reference of the New Jersey State Library) to provide supplemental question handling…

Finding that the promotion of a national information industry can best be pursued through the planning and establishment of a national teledocumentation network, this study (based on the experiences of Spain) offers a model that may be of interest to UNESCO (United Nations Educational, Scientific and Cultural Organization) member states wishing to…

At a 2-day meeting in October 1982, the Library of Congress Network Advisory Committee (NAC) members discussed the complex issues involved in public and private sector interactions and their relationship to networking activities. The report, "Public Sector/Private Sector Interaction in Providing Information Services," prepared by the…

This guide is designed to introduce students to the California State University at Long Beach Library. The first chapter discusses how to start searching for information--types of information sources, search strategy, choosing a topic and finding preliminary information, encyclopedias, and dictionaries. Topics related to catalogs and computers are…

Designed to introduce the student to some of the bibliographic tools used to locate information on music in the Fogler Library at the University of Maine, this guide begins by listing examples of relevant Library of Congress subject headings and providing brief explanations of call numbers and classification systems (Library of Congress and Dewey…

This guide provides annotated lists of books, journals, indexes, and computer-based services and organizations that are sources of test information. The guide directs educators to test information about assessing academic ability, aptitude, achievement, personality, vocational aptitude, and intelligence, as well as specialized topics such as…

This guide introduces the reader to the basics of online database searching using a microcomputer. Following definitions of the terms online, database, and searching, the guide presents information on the online environment, hardware needed, software needed, and configuring the software. A tutorial on online searching covers how to decide when to…