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Smith, Dana E.; Hutton, Steve M. – Collegiate Microcomputer, 1984
Explores use of uniquely developed microcomputer programs at Purdue University Undergraduate Library which provide reference service when reference personnel are unavailable. These programs, which allow patrons to query specific subjects of interest, also generate statistical summaries used for development of library instruction programs,…
Descriptors: College Libraries, Computer Software, Data Collection, Design
Meola, Marc; Stormont, Sam – 2002
This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…
Descriptors: Computer Software Selection, Electronic Libraries, Internet, Library Personnel
Download full textGaudet, Franceen; Savard, Nicolas – 2002
Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…
Descriptors: Foreign Countries, Information Sources, Library Role, Library Services
Ury, Connie Jo, Ed.; Wainscott, Vicki, Ed. – 2002
This proceedings of the Brick and Click Libraries Symposium contains the following papers: (1) "Electronic Journals: Vendor Solutions to Access Issues" (Nona Barton); (2) "Tips on Funding" (Janice Borey); (3) "Why Are So Many Web Pages Still So Hard To Use?" (Jerry R. Brown); (4) "The Secrets of Full-Text Databases: The Overlap between a Same…
Descriptors: Academic Libraries, Access to Information, Higher Education, Information Technology
Thomsen, Elizabeth – 1999
This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…
Descriptors: Information Services, Information Technology, Librarians, Library Collections
Ellis, Lisa; Francoeur, Stephen – 2001
This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…
Descriptors: Academic Libraries, Computer Mediated Communication, Electronic Libraries, Guidelines
Floistad, Brit – 2001
This paper discusses the establishment of a research service in the Norwegian parliament. The first section presents some general assumptions regarding a research service in parliament. The second section describes the first initiative, a mandate in the 1970s to establish a commission to clarify the need for such a service. The third section…
Descriptors: Foreign Countries, Government Libraries, Library Development, Library Services
Helms, Cynthia Mae; Nelson, Judith – 2001
This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…
Descriptors: Academic Libraries, Higher Education, Library Equipment, Library Personnel
Peer reviewedPinkney, Gertrude – Special Libraries, 1973
The Detroit Municipal Reference Library's organizational structure and services are described as an example for those interested in organizing a governmental reference library. Procedure is outlined for the initial selection of a basic collection and the subject fields that should be included. (Author)
Descriptors: Government Publications, Law Libraries, Library Collections, Library Material Selection
Peer reviewedReagan, Lee – RQ, 1973
Non-reference guidance is not available at many public libraries. One fifth of the respondents to a questionnaire indicated that they had some type of formal program but several had funding problems. The history of and need for reader advisors is presented. (22 references) (DH)
Descriptors: Adult Education, Adult Reading Programs, Information Services, Library Services
Peer reviewedLopez, Manuel D. – RQ, 1973
Cost benefit accounting is not being used in academic reference libraries today but administrators are beginning to require quantitative evaluation of services provided. Several systems are described and evaluated. (35 references) (DH)
Descriptors: Accountability, College Libraries, Cost Effectiveness, Evaluation Methods
Peyser, Jay R. – School Library Journal, 1973
The Huntington Public Library has operated a video tape project since May, 1972. They supply equipment and training to community groups and act as distributor for the completed films. (DH)
Descriptors: Cable Television, Community Services, Information Dissemination, Library Equipment
Peer reviewedForster, Uwe – Babel: International Journal of Translation, 1972
Descriptors: German, Information Centers, Information Dissemination, Information Services
Peer reviewedMeredith, J. C. – Journal of the American Society for Information Science, 1971
A collection of 144 general reference works was analyzed and encoded according to 254 identifiable characteristics of services and contained data, comprising an approach language" expressing search parameters. (Author)
Descriptors: Automation, Computer Assisted Instruction, Information Retrieval, Library Automation
Peer reviewedDonohue, Joseph C. – International Library Review, 1972
Library Schools can devise improved techniques in reference librarianship and can encourage a research orientation by better understanding the structure of the literature and the way librarians operate within that structure. (8 references) (MM)
Descriptors: Information Seeking, Librarians, Library Education, Library Research
