Focusing on the resources of an academic library (th University of California at Los Angeles, in this case), this booklet outlines and discusses a plan for conducting library research in preparing a term paper. Beginning with a section on books, in which the card catalogue is explained, the outline continues with sections on periodicals and…

Two major sections comprise this first in a projected series of bibliographies and reference works on documentation, libraries, and archives. The series will be published by the United Nations Educational, Scientific, and Cultural Organization (UNESCO) and is intended to replace UNESCO's series of bibliographical handbooks. Part I of this volume…

This publication represents a new approach to the determination of public library goals. It contains objectives and goals, as well as activities relating to goals, for all functions of the Inglewook Public Library. Unique is a concept of common goals and activities which apply to three or more divisions within the library. In compiling general…

In order to discern states' compliance with court mandates to provide prisoners with adequate legal counsel or access to legal reference materials, a questionnaire was administered to state consultants in 1972 and updated and expanded by later contacts with institutional consultants. Findings indicated that states are trying to comply with…

This reference use survey conducted by the Reference Committee of the Southern Connecticut Council in 1972 was undertaken to determine the present pattern of reference use and to assist in future planning. Some of the characteristics of the 18 public libraries participating in the survey include a media per capita expenditure of $4.65 in 1971, a…

As the first of four scheduled revisions of a series of six earlier volumes compiled by the National Referral Center under the general title "A Directory of Information Resources in the United States," a total of 2,891 entries are presented in this volume to update and extend the physical sciences and engineering coverage of the 1965…

Reference service is defined as the mediation by a librarian between the need structures of users and the structures of information resources. The general process by which reference librarians accomplish this is outlined as including the phases of question clarification, question translation, search strategy formulation, search execution, delivery…

This handbook is primarily of and about the Evergreen State College Library or the Library Group. The best way to find out what's in this book is to look in the back at the index/cross reference; that's the only complete listing. Everything which has been printed, whether writing, drawings or photographs, was done by someone in the Library Group…

A user contacts a reference librarian when he needs assistance to solve a methodological problem in getting information from the scholarly record. The reference librarian then takes on the user's problem. There are two responses the reference librarian can make: (1) teach the user how to access the scholarly record for his immediate purpose, or…

Efforts to improve efficiency, cut red tape, speed operations and provide better service to the user are shown by each reporting department. The Processing Department, for example, adopted a new system of priorities in an effort to get books to the shelves faster and cataloging information to subscribing libraries more promptly. The Reference…

Describes in detail the Library and Research Consultations (LaRC) program for graduate students offered at the University of North Carolina at Chapel Hill. Copies of the program's brochure and questionnaire are provided, and preliminary evaluative data are tabulated. (JD)

Reference service can be defined as the interpersonal communication process which is designed to provide information to a person who needs it, either directly from an appropriate source, or indirectly by providing the person with the source or teaching him how to find the needed information in the sources. (Author/JAB)

Business Administration-Economics Library staff at the University of Texas at Austin evaluated 18,738 reference questions gathered over a three-year period. Steps were taken to reduce the directional and informational questions with the expectation of increasing the number of general reference questions. (Author)

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)