Profile of fee-based information services offered by the Information Exchange Center of Georgia Institute of Technology notes history and background, document delivery to commercial clients and on-campus faculty, online and manual literature searching, staff, cost analysis, fee schedule, operating methods, client relations, marketing, and current…

This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…

Discusses the integration of subject pathfinders into online public access catalogs (OPAC) through following features: within the OPAC, offline user guide manuals, remotely printed upon user request, or online as saved searches displayed in help screen format. Excerpts of a pathfinder display for biotechnology are presented. Four sources are…

Discussion of videotex services for the general adult public and students covers investment by information provider (public libraries) and costs to user of a home system, problems of training for home use of telereference services, and six factors to be considered before introducing videotex services in the library. (EJS)

A 360-unit reference station system at the University of Washington makes important policy information available to all. Each station contains information on university policies, procedures, and services; state and federal regulations; and other matters affecting staff, faculty, and students. (MLW)

A questionnaire survey was administered to reference librarians and patrons to determine relationship between patron-staff encounters and user satisfaction. (KP)

This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…

The Alabama Public Library Service (APLS) is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. Part of this charge includes the responsibility for receiving and administering federal funds to the more than 200 public libraries in Alabama. Federal…

Human intermediation is the central issue for information professionals who have been striving to provide better services in ever-changing environments. This document reports on an empirical study of human intermediation to explore patterns of relationships between user situations and tasks they request of intermediaries using the AskERIC Q&A…

Globalization provides the contextual framework for cultural changes in the library user group. In order to be more effective, and realistically, more client-focused, the reference librarian is challenged to ask again "Who is my client?" in this changing context. This paper presents a positive and practical response to cultural change…

The Alabama Public Library Service (APLS) is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. Part of this charge includes the responsibility for receiving and administering federal funds to the more than 200 public libraries in Alabama. Federal…

A hypothetical conversation which suggests that librarians are perhaps better equipped than teachers to advise students about what they should read because today's teacher is unable to keep up with what's coming out. Librarians can also provide the students with lectures. (CH)

Libraries will play a key role in providing access to machine-readable data bases by functioning as the interface or broker between the users on campus and these regional and special processing and distribution centers. High cost will prohibit libraries from acquiring and managing data bases. (6 references) (Author)

Brief reviews of recently published books, arranged by subject, comprise the main section of The Book Review.'' The Books to Come'' segment includes brief reviews of a few specially noted books and a comprehensive listing of scientific, technical, medical and business books. (1000 references) (DH)

In this study quantifiable characteristics of encyclopedia articles such as subjects treated, length, illustrations and bibliographies were examined. Random subsamples were analyzed and the findings are presented in twelve tables. (1 reference) (DH)